Customer Relationship Manager Job in Rai Residency Pvt Ltd kalyan at Kalyan, Mumbai

• Excellent Written and Verbal Communication & Presentation Skills
• Approach to solving analytical problems that is logical and systematic
• Strong business acumen and knowledge required
• Male / Female candidates preferred
• Preferred only Real Estate Industry with the experience of residential/ commercial project.
• Good knowledge of CRM procedures of real estate.
• Very Good business communication skills in English, Hindi & Marathi.
• Ability to communicate and explain one's own viewpoint; ability to argue objectively,
• Ability to be resourceful and proactive when issues arise
• Multitasking and time-management skills, with the ability to prioritize tasks
• Working knowledge of MS Office , advance Excel.
• The candidate should have working knowledge/experience in the following
• Thorough knowledge of ongoing project.
• Excellent knowledge about booking form (including terms and conditions)
• Relationship Building: Meeting and greeting customers to resolve queries and ensuring building of a long term relationship with them.
• Be the single point of contact (SPOC) for all post-sales communication with the customers
• Guide the customer through the sale deed, payment of stamp duty and coordinate for registration with the agent.
• Getting the KYC Documents and Sending Welcome mail once client Pays Token Cheque.
• Follow-up for stamp duty and registration
• Proper knowledge of Project APF file (documents required for project APF)
• Complete knowledge of bank loan process along with documents required (salaried as well as Self-employed)
• Knowledge of stamp duty calculation.
• Knowledge of ready reckoned rate.
• Sending the Demand Letters on Time and ensuring Timely collection of Due Amount.
• Providing Clients with Requisite Documents in Lieu of Loan Disbursement.
• Coordinating with the bank for disbursements.
• Dispatch of Receipts for Payments Made. GST, TDS Computation and Ensuring that the same is collected from the clients
• Coordinate with site personnel for flat hand over and ensure update of all records of the customers.
• Prepare collection MIS report for the management.
• Ensure high service levels and promptness in handling customer issues & complaints.
• After receipt of bank sanction letter/ stamp duty & Registration Fees.
• Sending draft agreement to client.
• Knowledge about draft agreement
• Should be familiar with legal language related to Draft & Agreement.
• Mailing required receipts to the client upon receipt of payment
• Generating demand letter and NOC for 1st disbursement
• Payment recovery from bank.
• Maintaining relationship with all booked clients
• Handling process from after booking to till possession. 

More information about this Customer Relationship Manager Job

Please go through the below FAQs to get all answers related to the given Customer Relationship Manager job

1. What are the job requirements to apply for this Customer Relationship Manager job position?
   
   • Ans: A candidate must have a minimum of fresher as an Customer Relationship Manager


2. What is the qualification for this job?
   
   • Ans: The candidate can be a Graduate from any of the following: B.Com, M.Com, MBA/PGDM
   
   
3. What are the salary requirements for this job?
   
   • Ans: The salary range is between 25000 and 28000 Monthly. The Salary will depend on the interview. This Customer Relationship Manager is a Full Time in Mumbai.
   
   
4. What is the hiring Process of this job?
   
   • Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
   
   
5. This Customer Relationship Manager is a work from home job?
   • Ans: No ,its not a Work from Home Job.
   
   
6. How many job vacancies are opening for the Customer Relationship Manager position?
   
   • Ans: There are immediate 3 job openings for Customer Relationship Manager in our Organisation.