Customer Relationship Manager Jobs Opening in Shripati gold at Kalbadevi, Mumbai
Job Description
Job Summary:
We are seeking an experienced and customer-focused Customer Relationship Manager (CRM) to join our team. In this role, you will be responsible for building and maintaining long-term, profitable relationships with key customers. Your primary objective is to ensure customer satisfaction, retention, and loyalty through consistent communication, problem-solving, and support.
The ideal candidate is an excellent communicator and relationship builder with a deep understanding of customer needs and the ability to act as a liaison between customers and internal teams. This role requires a proactive and service-oriented approach, as well as the ability to handle multiple accounts and manage high expectations with professionalism and efficiency.
Key Responsibilities:
1. Building Long-Term Customer Relationships:
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Establish and maintain trusted, long-term relationships with high-value clients and strategic accounts.
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Understand customers’ business goals, industry challenges, and specific needs to provide tailored support and solutions.
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Serve as the primary point of contact for assigned customers, building rapport and ensuring ongoing engagement.
2. Understanding Customer Demands and Requirements:
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Communicate with customers regularly to gather feedback, identify concerns, and understand expectations.
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Actively listen to customer preferences, suggestions, and pain points to improve service delivery and product offerings.
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Conduct periodic check-ins, satisfaction surveys, and account reviews to ensure clients’ evolving needs are met.
3. Handling Complaints and Inquiries:
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Respond promptly and professionally to customer complaints, inquiries, and requests.
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Investigate issues thoroughly and provide accurate solutions within reasonable timeframes.
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Ensure a smooth escalation process for unresolved or complex problems, following through to resolution.
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Maintain a calm and empathetic approach when dealing with dissatisfied clients.
4. Coordinating with Internal Teams:
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Act as the voice of the customer within the organization, advocating for client interests in discussions with sales, support, operations, and product development teams.
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Collaborate with cross-functional teams to deliver consistent service and improve customer outcomes.
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Ensure customer requirements are communicated clearly to relevant departments and incorporated into planning and delivery.
5. Customer Retention and Satisfaction:
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Implement strategies to improve customer retention, engagement, and satisfaction.
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Monitor client health indicators such as service usage, support history, and feedback to identify at-risk accounts.
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Develop customized plans for relationship recovery or reinforcement where necessary.
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Identify upselling and cross-selling opportunities in collaboration with the sales team.
6. Reporting and Data Management:
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Maintain accurate and up-to-date records of customer interactions, communications, and service history using CRM software (e.g., Salesforce, HubSpot, Zoho).
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Analyze customer feedback and trends to generate insights for improving service delivery.
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Prepare regular reports on customer satisfaction, complaint resolution time, and account performance for senior management.
7. Onboarding and Support:
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Facilitate the onboarding process for new customers, ensuring they are fully oriented to products, services, and support channels.
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Provide training, tutorials, and documentation to enhance customer experience.
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Monitor the transition from sales to service and offer guidance throughout the customer journey.
More information about this Customer Relationship Manager Job
Please go through the below FAQs to get all answers related to the given Customer Relationship Manager job
- What are the job requirements to apply for this Customer Relationship Manager job position?
- Ans: A candidate must have a minimum of fresher as an Customer Relationship Manager
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com, BA, BBA/BBM
- What are the salary requirements for this job?
- Ans: The salary range is between 10000 and 18000 Monthly. The Salary will depend on the interview. This Customer Relationship Manager is a Full Time in Mumbai.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Relationship Manager is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Relationship Manager position?
- Ans: There are immediate 1 job openings for Customer Relationship Manager in our Organisation.
Job Particulars
About Company
Mumbai 
Freshers 
Salary not disclosed 
B.Com, BA, BBA/BBM, BBS
Delhi, Mumbai
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BCA, BHM, 12th Pass (HSE) 
