Customer Relationship Manager Jobs Opening in VARDHMAN DEVELOPERD at Charni Road, Mumbai
Customer Relationship Manager
Job Description
Overview
The Customer Relationship Manager (CRM) plays a pivotal role in managing and analyzing customer interactions and data throughout the client lifecycle. This position focuses on streamlining communication, automating routine tasks, and enhancing customer satisfaction for real estate agents and firms. The CRM Manager ensures effective tracking of leads, management of property listings, and continuous improvement of client relationships to drive business growth.
Key Responsibilities
1. Customer Interaction Management
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Oversee and analyze all customer interactions across multiple channels to understand client needs and preferences.
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Maintain detailed and up-to-date customer records to enable personalized communication.
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Act as a liaison between clients and real estate agents to ensure smooth communication and quick resolution of queries.
2. Lead Tracking and Conversion
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Track leads from initial inquiry through to closure, ensuring timely follow-ups and engagement.
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Develop and implement strategies to improve lead conversion rates.
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Collaborate with sales and marketing teams to align lead management with business objectives.
3. Listings Management
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Ensure property listings are accurate, complete, and updated regularly within the CRM system.
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Coordinate with marketing teams to promote listings effectively.
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Manage documentation related to property listings and client agreements.
4. Process Automation and Communication Streamlining
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Utilize CRM tools to automate routine communication such as reminders, follow-ups, and newsletters.
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Customize communication workflows to enhance client engagement and satisfaction.
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Monitor automated campaigns and adjust strategies based on performance analytics.
5. Data Analysis and Reporting
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Analyze customer data to identify trends, opportunities, and areas for improvement.
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Prepare reports for management highlighting customer insights, lead status, and campaign effectiveness.
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Use data-driven insights to recommend and implement improvements in customer relationship processes.
6. Team Collaboration and Training
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Work closely with sales, marketing, and IT teams to ensure CRM system alignment with business needs.
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Provide training and support to team members on CRM best practices and tools.
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Assist in troubleshooting CRM issues and coordinating with software vendors for solutions.
Skills and Qualifications
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Strong knowledge of CRM software (e.g., Salesforce, HubSpot, Zoho CRM) and experience in real estate-specific CRM platforms is preferred.
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Excellent communication and interpersonal skills.
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Strong analytical skills with the ability to interpret customer data and generate actionable insights.
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Proactive problem-solving and organizational skills.
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Ability to manage multiple tasks and work collaboratively in a team environment.
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Familiarity with real estate industry processes and terminology is an advantage.
Education and Experience
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Bachelor’s degree in Business Administration, Marketing, Real Estate, or related field preferred.
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Proven track record in lead management, client engagement, and CRM optimization.
More information about this Customer Relationship Manager Job
Please go through the below FAQs to get all answers related to the given Customer Relationship Manager job
- What are the job requirements to apply for this Customer Relationship Manager job position?
- Ans: A candidate must have a minimum of fresher as an Customer Relationship Manager
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com, BA, BBA/BBM, Other Graduate
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Relationship Manager is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Relationship Manager position?
- Ans: There are immediate 1 job openings for Customer Relationship Manager in our Organisation.
Job Particulars
About Company
Mumbai 
0 to 3+ Years 
Salary not disclosed 
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Diploma, B.Com, BA, BBA/BBM, 12th Pass (HSE), BBS 
