customer relationship officer Jobs in Hyderabad - Squircle IT Consulting pvt. Ltd.

Customer Relationship Officer

•  Cab Drop facilities (Available)
• Position: Customer Support (Inbound Domestic )
  
• Experience: 0 - 2 Years
  
• Compensation: 2 LPA to 2.20  LPA
  
• Shifts: Day / Rotational shifts.
  
• Location: Somajiguda, Hyderabad 

• Customer care specialists are responsible for handling calls from new and existing customers regarding a variety of requests. 
• Using their knowledge of products or services as well as great customer service skills, these professionals address issues, provide support and offer information, as needed, to keep customers satisfied and retain business. 
  
• Specialists require an intimate knowledge of the products or services being sold, great communication skills and sales experience. 
• The ability to cross-sell products is also essential. 
• Demonstrated success in sales and customer service is required.
  

• Answers inquiries by clarifying desired information; researching, locating, and providing information
  
• Determines requirements by working with customers
  
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
  
• Fullfils requests by clarifying desired information; completing transactions; forwarding requests.
  

Education

• Any Graduates {B.E. / B. TECH }
  
• Desired Skills and Abilities
  
• Regional Language Communication Skill {Telugu/English/ Hindi}
  

Excellent in English Communication

• Basic Telephone Etiquettes
  
• MS Office
  
• Typing Skills minimum 20 WPM with 85% accuracy & Basic System Navigation Skills
  
• Ability to write, read and speak English to suit business need
  
• Decision Making, numerical ability & logical reasoning
  
• Customer Focus and Being Attentive
  

Selection Process:

• International Versant Score of 60 or above
  
• Process Knowledge Test
• Presentation & Panel Interview
• Final Round with Client