Customer Relationship Officer Job in Vishesh Group at Vashi, Mumbai

• Customer Relationship Officer (Post Sales)
• Experience – 2 years

Job role: 

• Responsible for all post sales correspondence with customers. 
• Act as a single point of contact with customer post sales, attending customer queries and grievances, ensuring good customer service. 
• To handhold the customer through the post sales process till possession. 
• Getting the KYC Documents and Sending Welcome mail once client Pays Token Cheque. 
• To deal with all queries in a professional and  courteous manner, in person, on the telephone or via e-mail. 
• Understand & Forecast customer needs by analyzing feedback reports generated by the team; plans & ensures continuous refinements in the services offered. 
• Interdepartmental Coordination. Dealing with issues and responding to customer complaints & grievances. 
• Female candidate’s only 
• Salary : 15,000 to 20,000 gross. 
• Should be presentable, smart, confidence.
• Location: Panvel