Customer Relationship Officer - Telecalling BPO Jobs Opening in SIGMA AQUAGUARD PRIVATE LIMITED at Velachery, Chennai
Customer Relationship Officer - Telecalling BPO
0 Years 
8000 - 15000 Monthly 
Diploma, B.Com, BA, M.Com, MA, BBA/BBM, MBA/PGDM, PG Diploma, 12th Pass (HSE), Master in Marketing, Other Post Graduate 
Job Description
Sigma Aquaguard Pvt. Ltd. Hiring People for Customer Relationship Officer - Telecalling BPO
Place : Velachery, Chennai
Timing - 9.30 to 6.00
Visually Impaired & Physically Challenged Persons Also Opening
Salary = Rs.8000 - 15000 + Incentive
Key Responsibilities:
1. Customer Interaction and Support:
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Handling Inbound Calls: Answer incoming calls, assist customers with their queries, and provide information on products, services, or policies.
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Outbound Calls: Make outbound calls to existing or potential customers to offer products, services, updates, or promotional offers.
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Query Resolution: Address customer concerns, complaints, and questions efficiently, ensuring a positive resolution and customer satisfaction.
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Provide Product/Service Information: Educate customers about the company’s offerings, services, or products in a clear and concise manner.
2. Customer Relationship Management:
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Relationship Building: Build strong and lasting relationships with customers by maintaining a polite and friendly demeanor on calls.
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Customer Retention: Engage with customers to increase retention by understanding their needs and addressing them promptly.
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Follow-up: Conduct follow-up calls to ensure customers are satisfied with products or services and resolve any ongoing issues.
3. Sales Support and Upselling:
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Cross-selling & Upselling: Identify opportunities to upsell or cross-sell products or services that meet customer needs, enhancing the value provided to customers.
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Sales Targets: Work towards achieving individual and team sales targets, contributing to the company’s revenue growth.
4. Data Entry and Record Keeping:
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CRM Management: Enter customer information, feedback, and queries into the CRM system accurately, ensuring data is updated in real-time.
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Document Customer Interaction: Maintain detailed records of customer interactions, ensuring all calls and concerns are logged for future reference.
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Reporting: Provide daily or weekly reports on customer interactions, feedback, and issues to the team leader or manager.
5. Customer Feedback Collection:
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Survey Participation: Encourage customers to take part in satisfaction surveys to provide feedback about the service or product.
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Improve Customer Experience: Use customer feedback to help improve service offerings and internal processes.
6. Problem Solving and Issue Resolution:
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Troubleshooting: Assist customers in resolving product or service issues by following appropriate troubleshooting steps or escalating issues as needed.
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Escalation: Escalate complex issues or unresolved complaints to senior staff or management for further resolution.
7. Adherence to Policies and Procedures:
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Compliance: Adhere to the company’s policies, processes, and procedures, ensuring all customer interactions are in line with company standards.
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Confidentiality: Ensure customer data and information are handled with the highest level of confidentiality.
More information about this Customer Relationship Officer - Telecalling BPO Job
Please go through the below FAQs to get all answers related to the given Customer Relationship Officer - Telecalling BPO job
- What are the job requirements to apply for this Customer Relationship Officer - Telecalling BPO job position?
- Ans: A candidate must have a minimum of fresher as an Customer Relationship Officer - Telecalling BPO
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: Diploma, B.Com, BA, M.Com, MA, BBA/BBM, MBA/PGDM, PG Diploma, 12th Pass (HSE), Master in Marketing, Other Post Graduate
- What are the salary requirements for this job?
- Ans: The salary range is between 8000 and 15000 Monthly. The Salary will depend on the interview. This Customer Relationship Officer - Telecalling BPO is a Full Time in Chennai.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Relationship Officer - Telecalling BPO is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Relationship Officer - Telecalling BPO position?
- Ans: There are immediate 1 job openings for Customer Relationship Officer - Telecalling BPO in our Organisation.
Job Particulars
About Company
Chennai
Freshers
Salary not disclosed
B.Com(Management & Finance), BA(Psychology)
Chennai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Chennai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
Diploma, BA, 10th Pass (SSC), 12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE), Vocational Training
Chennai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE) 
