Customer Relationships Executive Jobs Opening in Shree Radhey Govinda Automotive LLP ROyal Enfield at Okhla, Delhi
Job Description
Position Name – Customer relationships Executive - Brand Royal Enfield Showroom Okhla
Experience: Min 06 Months to 1 Year
Locations – Nandanam
Age Limit – 20 to 30
Gender – FEMALE
Salary – 15,000 to 20,000
Full Job description
· Generating sales leads and passing the lead to the sales team
· Resolving customer queries
· Maintaining contract renewal records
· Managing customer relationships
· Managing client feedback and comments
· Communicating client requirements to the operations department
Essential Qualification:
Ø Excel and system knowledge
Ø Good communication skills
Ø Take initiative when required
Ø Able to display control over activities
Ø Two wheeler/Four Wheeler Automobiles industry experience is an added advantage
Key Responsibilities:
1. Customer Engagement & Interaction
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Greet walk-in customers and visitors with a warm, professional approach.
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Understand customer requirements, guide them through available models, and explain features.
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Provide test ride coordination and ensure a smooth vehicle selection process.
2. Sales & Lead Support
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Assist the sales team in maintaining customer follow-up.
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Call prospective buyers from the enquiry list or leads database to fix appointments.
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Follow up with hot, warm, and cold leads until closure or drop-off.
3. Vehicle Delivery Experience
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Coordinate vehicle delivery schedules, documentation, and readiness.
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Create a memorable delivery experience (ribbon cutting, delivery photos, etc.).
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Ensure customers are properly briefed on vehicle usage, warranty, and service schedules.
4. Customer Relationship Management
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Build long-term relationships with customers through regular engagement.
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Handle post-sales calls, service reminders, and feedback collection.
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Resolve minor complaints and escalate unresolved issues to the showroom manager.
5. Documentation & Reporting
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Maintain accurate customer records, delivery checklists, and feedback logs.
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Enter data into CRM or showroom systems for tracking follow-ups and satisfaction scores.
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Prepare reports on customer visits, deliveries, and follow-ups.
More information about this Customer Relationships Executive Job
Please go through the below FAQs to get all answers related to the given Customer Relationships Executive job
- What are the job requirements to apply for this Customer Relationships Executive job position?
- Ans: A candidate must have a minimum of 06 Months to 1 year experience as an Customer Relationships Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com, BA
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Relationships Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Relationships Executive position?
- Ans: There are immediate 1 job openings for Customer Relationships Executive in our Organisation.
