Customer Research Executive - Tamil or Bengali Jobs in Bangalore

Customer Research Executive - Tamil or Bengali

Niki.ai

0 Years

18000 - 30000 Monthly

Expired

Posted: 04 Sep 19

Job Description

Job Description
The primary purpose of the candidate in the Customer Insights and Market Research team of Niki will be to provide insights and analysis around Niki's existing and potential users. The team member will be involved in planning and executing extensive market studies and user research projects and feed the analysis to the other functions of the company. This is an exciting role where you will be involved in both, primary as well as secondary research. You will get an opportunity to work on all the aspects of a research study including clearly defining research objectives and intended actions, employing appropriate research methods (secondary, quantitative, qualitative, customer database), vendor selection, sampling, questionnaire development, analysis, report distribution, etc.

Primary tasks would involve
Collect deep and critical insights from existing and potential users by interacting with them over phone calls (primary), in-person meetings, WhatsApp, Email etc.
Research and contribute to a deeper understanding of the existing user base, their behaviour and preferences
Analyse the result of the research (primary or secondary) and present the insights
Coordinate with other functions of the company to ensure that the insights are passed on to them and actioned upon
Contribute to new pilots and process establishment required to solve problems of the next billion digital users
Dynamically adapt interaction script with users to ensure required data is fetched during the interaction
Design feedback loop and work on it to improve the scripts with time
Should be ready to take up new initiatives in the domain as and when required

Skills:

Proficiency and fluency in Hindi and English or Tamil and Bengali as a language is a must
Data-driven: both quantitative and qualitative
Delivering high quality work while meeting deadlines
Candidate should be a fast learner
Experience in working in a customer facing company is a plus
Education, Training, and Work Experience
Bachelor's degree in any discipline
Proficiency in excel will be a plus
Knowledge of SQL would be good to have, not mandatory
0-2 years of work experience

Job Particulars

Role customer service tech support

Education B.Arch, B.Com, B.Pharm, BA, BBA/BBM, BCA, BDS, BE/B.Tech, BEd, BHM, BSc, BVSc, CA, CS, ICWA, LLB, MBBS, B.Design, B.FashionTech, BFA, BAMS, BHMS, B.P.Ed, B.F.Sc(Fisheries), BSW, Other Graduate

Who can apply Freshers

Hiring Process Face to Face Interview, Telephonic Interview

Employment TypeFull Time

Job Id689640

Job Category Tech Support

Locality Address

State Karnataka

Country India

About Company

Niki is India’s 1st online agent that handholds Tier 2 & beyond in online transactionsAt Niki, we have built an intelligent voice and vernacular commerce app to simplify the entire ordering to fulfilment experience for the next billion users. Niki assists users in managing their household expenses such as monthly bills, prepaid recharges, travel bookings and more in the language that they are comfortable with, and provides assured fulfilment. It also offers a deeply personalised experience and helps users choose the best suited option to them.
You can step into the future of commerce,

Customer Research Executive - Tamil or Bengali Jobs in Bangalore - Niki.ai