Customer Service Advisor / Technical Service Advisor - Internship Jobs Opening in Laptop Service Center at Malad West, Mumbai

Position: Customer Service Advisor / Technical Service Advisor - Internship

We've got some great opportunities if you're looking to start or develop your career in customer services. You'll be helping our customers in person, over the phone and via email, in an environment where customer care and service quality is second to none. We recruit people from all sorts of different backgrounds and experiences, so read on if you're looking for a role that will challenge you, develop you, and give you lots of opportunity for career development.

About the role

You’ll work closely with colleagues in your team, and will be passionate and committed to delivering an excellent customer experience with each and every interaction. You’ll need to be able to work flexibly and take every opportunity to “wow” our customers, by meeting – if not exceeding – service standards. Making sure that you maintain the high standards that drive our brand, you’ll share your knowledge and understanding, and manage yourself against agreed service standards.

• Assist Customers in filling up an IT service request form.
• Advise customers on repairs.
• Scheduling customer appointments and vendor and client meetings
• Track Service requests from start to completion.
• Liaise with vendors for part procurement and delivery.
• Use and update ITIL tools to manage incidents and service requests.
• Prepare invoices for clientele.
• Social Media Management across companies Business pages.
• Content writing for Company website and social media posts.
• Perform 1st level repairs to devices
• Pick up and drop of parts from nearby vendor

About You

To succeed you’ll need to be a great team player. You must be passionate about developing yourself and be committed to working to the highest standards. You must have excellent communication and interpersonal skills, and be fully familiar with using technology in a customer service environment.

Customer service, sales skills are a plus: You must have the proven ability to deliver great customer service, both over the telephone and via email, and you’ll need a really high level of attention to detail. The individual should have strong communication and interpersonal skills and should be well versed in English (Spoken and written)

Outstanding problem-solving skills and aptitude to handle difficult situations.

ITIL, Microsoft Certifications would be beneficiary.

Responsibilities

This position reports to Center Manager

Part time role would be from 9:30 am to 4:30 pm.

Job Seniority level:

Entry Level: Interns and freshers are welcome to apply as well.

Job Location:

Looking for candidates who reside in Orlem, Malad or nearby.

Driving License:

Candidates with Bike License will be preferred.

Job Types: Full-time, Part-time, Temporary, Internship, Fresher

Salary:  ₹5,000.00 to 10,000 per month will be paid in stipend

1. What are the job requirements to apply for this Customer Service Advisor / Technical Service Advisor - Internship job position?
   
   • Ans: A candidate must have a minimum of fresher as an Customer Service Advisor / Technical Service Advisor - Internship


2. What is the qualification for this job?
   
   • Ans: The candidate can be a Graduate from any of the following: Diploma, Certificate Course (ITI), BCA, BE/B.Tech, BSc, ME/M.Tech, CS, MSc, 12th Pass (HSE), Other Graduate
   
   
3. What are the salary requirements for this job?
   
   • Ans: The salary range is between 5000 and 10000 Monthly. The Salary will depend on the interview. This Customer Service Advisor / Technical Service Advisor - Internship is a InternShip in Mumbai.
   
   
4. What is the hiring Process of this job?
   
   • Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
   
   
5. This Customer Service Advisor / Technical Service Advisor - Internship is a work from home job?
   • Ans: No ,its not a Work from Home Job.
   
   
6. How many job vacancies are opening for the Customer Service Advisor / Technical Service Advisor - Internship position?
   
   • Ans: There are immediate 1 job openings for Customer Service Advisor / Technical Service Advisor - Internship in our Organisation.