Customer Service Agent Jobs Opening in Dnata International Private Limited at Bangalore
Job Description
Job Brief:
We are looking for exceptional individuals who can be a part of our Customer Service team. Experience the excitement of being customer service agent with dnata. You'll have the chance to work with a diverse team of professionals, interact with people from all over the world, and make a positive impact on the lives of travellers every day. All our Agents responsible to provide support to customers are expected to follow the same procedures and provide equal level in quality of service.
Job Responsibilities:
Provide first call resolution for all customer enquiries and OBE (online booking engine support) through application of technical expertise in reservations, ticket issuance and re-issuance.
Comply with set standards of customer service (e.g. quality of speech, call attendance, emails, handling queues, etc.) to ensure customer confidence, satisfaction and loyalty.
Achieve individual revenue and customer service targets to support delivery of team/departmental targets.
Support implementation of new technology and work methods to sustain ongoing process and quality improvement processes.
Keep up to date on products, services, policies and procedures to ensure accurate information and correct implementation; take initiative to continuously enhance technical skills.
Maintain data protection and confidentiality for both staff and customers, ensuring attention to detail in all bookings.
Be the voice of the brand.
Support other departments as required.
Adhere to company regulatory requirements such as data protection, data privacy etc.
Technical Competencies
Fluency in required language
Basic computer literacy
Good typing skills
Visual speed & Accuracy
Travel & general geography knowledge
Behavioral Competencies
Advanced communication & active listening skills
Customer focus & Hospitality
Good organization & multitasking skills
Ability to perform under pressure/resilience
Negotiate & Influence skills
Adaptability & Flexibility
Other Characteristics
Has pleasant tone of voice and good hearing
Is willing to work in shifts
Is motivated for this position
* We are looking for candidates who have completed a degree
Has financial expectation within the range
Has the right to live and work in the country
Job Type: Full-time
More information about this Customer Service Agent Job
Please go through the below FAQs to get all answers related to the given Customer Service Agent job
We are looking for exceptional individuals who can be a part of our Customer Service team. Experience the excitement of being customer service agent with dnata. You'll have the chance to work with a diverse team of professionals, interact with people from all over the world, and make a positive impact on the lives of travellers every day. All our Agents responsible to provide support to customers are expected to follow the same procedures and provide equal level in quality of service.
Job Responsibilities:
Provide first call resolution for all customer enquiries and OBE (online booking engine support) through application of technical expertise in reservations, ticket issuance and re-issuance.
Comply with set standards of customer service (e.g. quality of speech, call attendance, emails, handling queues, etc.) to ensure customer confidence, satisfaction and loyalty.
Achieve individual revenue and customer service targets to support delivery of team/departmental targets.
Support implementation of new technology and work methods to sustain ongoing process and quality improvement processes.
Keep up to date on products, services, policies and procedures to ensure accurate information and correct implementation; take initiative to continuously enhance technical skills.
Maintain data protection and confidentiality for both staff and customers, ensuring attention to detail in all bookings.
Be the voice of the brand.
Support other departments as required.
Adhere to company regulatory requirements such as data protection, data privacy etc.
Technical Competencies
Fluency in required language
Basic computer literacy
Good typing skills
Visual speed & Accuracy
Travel & general geography knowledge
Behavioral Competencies
Advanced communication & active listening skills
Customer focus & Hospitality
Good organization & multitasking skills
Ability to perform under pressure/resilience
Negotiate & Influence skills
Adaptability & Flexibility
Other Characteristics
Has pleasant tone of voice and good hearing
Is willing to work in shifts
Is motivated for this position
* We are looking for candidates who have completed a degree
Has financial expectation within the range
Has the right to live and work in the country
Job Type: Full-time
More information about this Customer Service Agent Job
Please go through the below FAQs to get all answers related to the given Customer Service Agent job
- What are the job requirements to apply for this Customer Service Agent job position?
- Ans: A candidate must have a minimum of fresher as an Customer Service Agent
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com, BA, BCA, BE/B.Tech, BSc, Other Graduate
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Service Agent is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Service Agent position?
- Ans: There are immediate 1 job openings for Customer Service Agent in our Organisation.
Job Particulars
Education B.Com, BA(Geography), BCA, BE/B.Tech(Aeronautical / Avionics / Aerospace Engineering), BSc, Other Graduate(Other Graduate)
Who can apply Freshers
Hiring Process Written-test, Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id2460117
Job Category Tech Support
Locality Address
State Karnataka
Country India
About Company
About Us:
At dnata we offer full range of ground and cargo handling to inflight catering and retail, as well as travel services. We are by your side for the entire travel experience. With our commitment to excellence, the qualities of efficiency, speed, reliability and flexibility have become the hallmarks of our service. Our deep knowledge stems from the integral role that we play in helping airlines achieve their performance and service quality targets. Providing world class services, we enhance our customer airlines' reputation by projecting an image of efficiency, quality and reliability to their passengers. We place great emphasis on listening to our customers to ensure that we understand and meet all their specific requirements.
At dnata we offer full range of ground and cargo handling to inflight catering and retail, as well as travel services. We are by your side for the entire travel experience. With our commitment to excellence, the qualities of efficiency, speed, reliability and flexibility have become the hallmarks of our service. Our deep knowledge stems from the integral role that we play in helping airlines achieve their performance and service quality targets. Providing world class services, we enhance our customer airlines' reputation by projecting an image of efficiency, quality and reliability to their passengers. We place great emphasis on listening to our customers to ensure that we understand and meet all their specific requirements.
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