Customer Service And Sales Executive Jobs Opening in ICAN BPO PVT LTD at Thane
Customer Service and Sales Executive
Job Description
Job Summary
We are seeking a dynamic, customer-oriented, and persuasive Customer Service and Sales Executive to join our team. This role combines two key functions—providing exceptional customer support and driving sales through upselling, cross-selling, and proactive client engagement.
As a Customer Service and Sales Executive, you will serve as the face and voice of the company for new and existing customers. Your primary goal is to resolve inquiries, build relationships, and ensure customer satisfaction—while also identifying opportunities to recommend additional products or services that match the customer’s needs.
You must be a great communicator, quick thinker, and solution-oriented individual with a passion for delivering positive customer experiences and achieving sales targets.
Key Responsibilities
1. Customer Service Duties
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Respond promptly and professionally to customer inquiries via phone, email, live chat, or messaging platforms.
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Provide detailed information about products, services, pricing, or order status.
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Resolve customer complaints and issues with patience, empathy, and professionalism.
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Troubleshoot problems or escalate them to the appropriate department for resolution.
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Follow up with customers to ensure issues have been resolved to their satisfaction.
2. Sales & Lead Conversion
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Proactively promote products or services that align with customer needs.
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Identify upselling and cross-selling opportunities during service conversations.
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Convert inbound inquiries into confirmed sales through persuasive communication.
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Make outbound calls to follow up with interested leads, provide quotes, or close deals.
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Meet or exceed assigned monthly and quarterly sales targets.
3. Customer Retention & Relationship Management
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Develop strong, long-term relationships with customers to improve loyalty.
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Handle renewals, subscription follow-ups, and feedback requests.
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Track customer satisfaction and suggest improvements to enhance service quality.
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Act as a brand ambassador by positively representing the company in all interactions.
4. Order & Account Support
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Assist customers in placing orders or modifying existing ones.
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Guide users through website features, payment processes, or technical issues.
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Help manage customer accounts, update records, and process refunds or returns where applicable.
5. Reporting & CRM Updates
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Maintain accurate logs of customer interactions, leads, and sales in the CRM system (e.g., Salesforce, Zoho, HubSpot).
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Track lead status, follow-up schedules, and sales pipeline performance.
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Share daily/weekly reports on service cases handled, sales achieved, and key customer feedback with management.
More information about this Customer Service and Sales Executive Job
Please go through the below FAQs to get all answers related to the given Customer Service and Sales Executive job
- What are the job requirements to apply for this Customer Service and Sales Executive job position?
- Ans: A candidate must have a minimum of fresher as an Customer Service and Sales Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: 12th Pass (HSE)
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Service and Sales Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Service and Sales Executive position?
- Ans: There are immediate 1 job openings for Customer Service and Sales Executive in our Organisation.
Job Particulars
About Company
Thane 
1 to 2 Years 
Salary not disclosed 
B.Com
Thane
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, MBA/PGDM, BBS
Thane
1.5 to 3+ Years
Salary not disclosed
B.Com, BA, MA, BBA/BBM, MBA/PGDM
Thane
1.5 to 3+ Years
Salary not disclosed
Diploma, B.Com, BA, M.Com, MA, BBA/BBM, MBA/PGDM, PG Diploma
Thane
Freshers
Salary not disclosed
B.Com, BBA/BBM
Mumbai Suburbs, Navi Mumbai, Thane
Freshers
Salary not disclosed
Diploma(Civil, Mechanical Engineering), BE/B.Tech(Civil Engineering) 
