Customer Service And Social Media Management Jobs Opening in Folk Creations at Mumbai
Job Description
1. Monitoring and responding to online reviews and ratings to improve customer satisfaction and loyalty.
2. Order Management: Initiating calls to confirm orders and ensure accuracy.
3. Customer Communication: Addressing customer inquiries across various platforms, responding to queries on WhatsApp, handling email inquiries in a timely manner, and engaging with and responding to Instagram DMs and comments.
4. NDR Customer Engagement: Making calls to customers with non-delivery reports (NDR) to resolve issues and ensure successful delivery.
5. Social Media Content Creation: Designing and posting engaging Instagram stories that align with the brand's messaging and aesthetic & creating and editing reels for the brand's social media account, ensuring they are captivating and relevant to the target audience.
2. Order Management: Initiating calls to confirm orders and ensure accuracy.
3. Customer Communication: Addressing customer inquiries across various platforms, responding to queries on WhatsApp, handling email inquiries in a timely manner, and engaging with and responding to Instagram DMs and comments.
4. NDR Customer Engagement: Making calls to customers with non-delivery reports (NDR) to resolve issues and ensure successful delivery.
5. Social Media Content Creation: Designing and posting engaging Instagram stories that align with the brand's messaging and aesthetic & creating and editing reels for the brand's social media account, ensuring they are captivating and relevant to the target audience.
Skill(s) required
Who can apply
Only those candidates can apply who:
1. are available for full time (in-office) internship
2. have relevant skills and interests
* Women wanting to start/restart their career can also apply.
Perks
Number of openings
2
Certificate: Will be provided at the end of the Internship
More information about this Customer Service and Social Media Management Job
Please go through the below FAQs to get all answers related to the given Customer Service and Social Media Management job
- What are the job requirements to apply for this Customer Service and Social Media Management job position?
- Ans: A candidate must have a minimum of fresher as an Customer Service and Social Media Management
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com, BA, BBA/BBM, BCA, BSc
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Service and Social Media Management is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Service and Social Media Management position?
- Ans: There are immediate 2 job openings for Customer Service and Social Media Management in our Organisation.
Job Particulars
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeInternship / Projects
Job Id2164812
Job Category Internship , BSc/BCA/BBM , Tech Support
Locality Address
State Maharashtra
Country India
About Company
Folk Creations
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