Customer Service And Support - Female Jobs Opening in GSTProSeller at Charmwood Village, Faridabad, Delhi
Job Description
Position Overview:
We are looking for a dedicated, professional, and customer-oriented Customer Service and Support Executive - Female to join our team. The ideal candidate will act as the primary point of contact between the company and its clients, offering exceptional service and assistance to ensure a smooth and satisfying customer experience. This role requires a person who is proactive, empathetic, and articulate, with a genuine desire to help others and solve problems efficiently.
The Customer Service & Support Executive will be responsible for handling customer inquiries, processing orders, managing complaints, providing product or service information, and maintaining positive relationships with clients. She will also collaborate closely with internal departments such as sales, logistics, technical support, and finance to ensure customer satisfaction.
This is a front-facing role that requires a high level of professionalism, excellent communication skills, and the ability to remain calm and effective under pressure. The successful candidate will be a strong team player with a focus on delivering outstanding service that aligns with the company's customer satisfaction goals.
Key Responsibilities:
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Customer Communication and Relationship Management:
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Serve as the first point of contact for all customer queries via phone, email, or in person.
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Build and maintain strong, long-lasting relationships with customers by providing attentive and personalized support.
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Follow up with customers to ensure their issues have been resolved to their satisfaction.
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Maintain a positive, empathetic, and professional attitude toward customers at all times.
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Handling Inquiries and Requests:
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Respond promptly and accurately to customer inquiries regarding products, services, availability, pricing, and delivery timelines.
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Provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
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Educate customers on product features, usage, and company policies.
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Order Processing and Documentation:
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Process customer orders, quotations, and invoices in coordination with the sales and logistics departments.
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Ensure accurate entry of customer details, order items, pricing, and delivery instructions in the system.
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Monitor order fulfillment and shipping status and provide customers with timely updates.
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Complaint Management:
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Handle customer complaints with patience and professionalism.
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Investigate and resolve issues related to product defects, delivery delays, or service concerns.
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Escalate complex or unresolved issues to the appropriate department while maintaining clear communication with the customer.
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Record complaints and feedback to help improve processes and customer experience.
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Record Keeping and Reporting:
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Maintain detailed and accurate records of customer interactions, transactions, feedback, and actions taken.
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Prepare reports on customer satisfaction, response times, and other key performance indicators (KPIs).
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Identify trends in customer inquiries or complaints and suggest proactive solutions or improvements.
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Cross-functional Coordination:
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Liaise with internal departments such as sales, warehouse, accounts, and technical support to resolve customer issues promptly.
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Coordinate with logistics teams to ensure timely delivery of products and provide customers with delivery updates.
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Assist in the preparation and follow-up of marketing campaigns, customer surveys, or promotional activities as needed.
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Customer Retention and Loyalty:
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Promote customer loyalty by providing consistent and high-quality support.
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Identify potential opportunities to upsell or cross-sell products and services when appropriate.
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Encourage customer feedback and implement measures to increase satisfaction and retention.
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More information about this Customer Service and Support - Female Job
Please go through the below FAQs to get all answers related to the given Customer Service and Support - Female job
- What are the job requirements to apply for this Customer Service and Support - Female job position?
- Ans: A candidate must have a minimum of fresher as an Customer Service and Support - Female
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: BA
- What are the salary requirements for this job?
- Ans: The salary range is between 7000 and 10000 Monthly. The Salary will depend on the interview. This Customer Service and Support - Female is a Full Time in Faridabad, Delhi.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Service and Support - Female is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Service and Support - Female position?
- Ans: There are immediate 1 job openings for Customer Service and Support - Female in our Organisation.
