Customer Service And Upselling Executive - Voice Process Jobs Opening in Hinduja Global Solutions at Thane, Navi Mumbai-Others, Mumbai, Navi Mumbai, Thane
Job Description
Job Title: Customer Service and Upselling Executive - Voice Process
Client: IDFC First Bank Ltd.
Job Type: Full-time
Eligibility: Graduate (any stream)
Facilities: Pickup & Drop Facility Provided
Location : Thane & Juinagar (Navi Mumbai)
Skill : Good Communication Skills
Job Description:
IDFC First Bank Ltd. is hiring dynamic and customer-oriented individuals for the role of Customer Service and Upselling Executive in a voice-based process. This role involves handling customer queries and promoting banking products over voice calls, ensuring exceptional service and satisfaction.
Key Responsibilities:
Handle inbound and outbound voice calls to assist customers with their banking queries.
Provide solutions related to products such as savings accounts, personal loans, credit cards, mobile banking, etc.
Upsell and cross-sell relevant financial products based on customer profile and needs.
More information about this Customer Service and Upselling Executive - Voice Process Job
Please go through the below FAQs to get all answers related to the given Customer Service and Upselling Executive - Voice Process job
Client: IDFC First Bank Ltd.
Job Type: Full-time
Eligibility: Graduate (any stream)
Facilities: Pickup & Drop Facility Provided
Location : Thane & Juinagar (Navi Mumbai)
Skill : Good Communication Skills
Job Description:
IDFC First Bank Ltd. is hiring dynamic and customer-oriented individuals for the role of Customer Service and Upselling Executive in a voice-based process. This role involves handling customer queries and promoting banking products over voice calls, ensuring exceptional service and satisfaction.
Key Responsibilities:
Handle inbound and outbound voice calls to assist customers with their banking queries.
Provide solutions related to products such as savings accounts, personal loans, credit cards, mobile banking, etc.
Upsell and cross-sell relevant financial products based on customer profile and needs.
1. Customer Interaction (Voice-Based):
-
Handle a high volume of inbound or outbound calls from existing or potential customers.
-
Address customer questions, concerns, and requests with professionalism and empathy.
-
Provide accurate information about products, services, policies, or procedures.
-
Troubleshoot product or service issues, resolve complaints, and escalate complex cases to higher departments when necessary.
2. Upselling and Cross-Selling:
-
Understand customer needs and recommend relevant products or upgrades during the call.
-
Promote value-added services, plans, accessories, or offers aligned with the customer’s usage or preferences.
-
Meet or exceed defined sales targets (upselling, renewals, upgrades, subscriptions, etc.).
-
Use suggestive selling techniques while maintaining a customer-centric approach.
3. Data Entry and CRM Updates:
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Accurately document customer interactions, updates, complaints, and sales outcomes in the CRM or database.
-
Maintain a daily log of all calls, resolutions provided, and conversions achieved.
-
Ensure confidentiality and security of customer data as per company policies.
4. Collaboration and Process Adherence:
-
Work closely with the quality and training team to improve call quality and customer handling techniques.
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Adhere to call scripts, process guidelines, and compliance requirements.
-
Provide feedback to supervisors on recurring customer issues, trends, and suggestions for process improvements.
5. Customer Retention and Relationship Building:
-
Strive to retain customers who are considering discontinuing service through proactive engagement and value reinforcement.
-
Follow up with customers post-sale or post-resolution to ensure satisfaction and reinforce the relationship.
-
Participate in customer loyalty campaigns or win-back programs as needed.
More information about this Customer Service and Upselling Executive - Voice Process Job
Please go through the below FAQs to get all answers related to the given Customer Service and Upselling Executive - Voice Process job
- What are the job requirements to apply for this Customer Service and Upselling Executive - Voice Process job position?
- Ans: A candidate must have a minimum of fresher as an Customer Service and Upselling Executive - Voice Process
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com, BA, BBA/BBM, BCA
- What are the salary requirements for this job?
- Ans: The salary range is between 19000 and 29000 Monthly. The Salary will depend on the interview. This Customer Service and Upselling Executive - Voice Process is a Full Time in Mumbai, Navi Mumbai, Thane.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Service and Upselling Executive - Voice Process is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Service and Upselling Executive - Voice Process position?
- Ans: There are immediate 1 job openings for Customer Service and Upselling Executive - Voice Process in our Organisation.
Job Particulars
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id2696777
Job Category BSc/BCA/BBM , Tech Support
Locality Address Thane, Navi Mumbai-Others
State Maharashtra
Country India
About Company
Hinduja Global Solutions
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