Customer Service Associate - International Non Voice Process Jobs Opening in IntouchCx at Electronic City, Bangalore
Customer Service Associate - International Non Voice Process
IntouchCx
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Posted: 10 Aug 25
Job Description
Greetings from IntouchCX !
We are currently Hiring for Customer Service Associate - International Non Voice Process
The role of Customer Support Associate (CSA), will be responsible for:
Answering player support queries via Email and Chat Troubleshooting game issues via Email and Chat Answering player queries about features and functionalities of the clients service offerings
More information about this Customer Service Associate - International Non Voice Process Job
Please go through the below FAQs to get all answers related to the given Customer Service Associate - International Non Voice Process job
We are currently Hiring for Customer Service Associate - International Non Voice Process
The role of Customer Support Associate (CSA), will be responsible for:
Answering player support queries via Email and Chat Troubleshooting game issues via Email and Chat Answering player queries about features and functionalities of the clients service offerings
Answering questions regarding game issues and making recommendations
Escalate product related issues to internal teams & close loop
Going the extra mile to engage with players by solving their issues and ensuring satisfaction
Work Location: In person
Requirements:-
An obligation to deliver exceptional customer service
An obligation to deliver exceptional customer service
Receive inbound emails and Discord messages to gather and verify required information and do utmost within their power to solve issues submitted
Ability to learn new skills and quickly absorb and interpret new information, products, and features from the perspective of the customer
Actively read the player, and show empathy and patience Ensure policies and procedures are followed on all emails and Discord tickets
Critical Skills:-
Excellent written communication skills - ability to write accurately, using proper grammar, and sentence structure.
Excellent written communication skills - ability to write accurately, using proper grammar, and sentence structure.
Ability to show high emotional intelligence by remaining calm under pressure while solving the players concerns
Ability to use information provided by clients to tailor responses and actions to meet the clients specific needs
Educational/Work Experience and Requirements
Must successfully pass a background check
Must successfully pass a background check
High school diploma or equivalent required Post secondary degree is a plus
Position Details:
Role sector: Consultant/Sr. Consultant - Customer Support
Role sector: Consultant/Sr. Consultant - Customer Support
Location: Electronic City, Bangalore
Shift Timings: Rotational Shifts
Perks: 2-way Cabs and Food
What to Expect:
Grammar and Essay Assessment: A brief written test to gauge your language skills.
Grammar and Essay Assessment: A brief written test to gauge your language skills.
HR Round: A one-on-one discussion with our HR team to assess your fit with our company culture.
Operational Round: A discussion with our management team to provide insights into the role and company.
Please note:
This position involves rotational shifts.
Interview Details:
Date: Monday - Friday
This position involves rotational shifts.
Interview Details:
Date: Monday - Friday
Time: 10:30am
Please bring:
Your updated resume Aadhaar Card or PAN Card
Please bring:
Your updated resume Aadhaar Card or PAN Card
Direct walk-ins are welcome
Industry Type: IT Services & Consulting
Industry Type: IT Services & Consulting
Department: Other
Employment Type: Full Time, Permanent
Job Types: Full-time, Fresher
Pay: ₹19,400.00 - ₹32,400.00 per month
Job Types: Full-time, Fresher
Pay: ₹19,400.00 - ₹32,400.00 per month
Benefits:
Food provided, Health insurance, Provident Fund
Food provided, Health insurance, Provident Fund
Schedule:
Night shift
Night shift
Rotational shift
US shift
Supplemental Pay:
Performance bonus
Work Location: In person
More information about this Customer Service Associate - International Non Voice Process Job
Please go through the below FAQs to get all answers related to the given Customer Service Associate - International Non Voice Process job
- What are the job requirements to apply for this Customer Service Associate - International Non Voice Process job position?
- Ans: A candidate must have a minimum of fresher as an Customer Service Associate - International Non Voice Process
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: Diploma, 12th Pass (HSE)
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Service Associate - International Non Voice Process is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Service Associate - International Non Voice Process position?
- Ans: There are immediate 1 job openings for Customer Service Associate - International Non Voice Process in our Organisation.
Job Particulars
Education Diploma, 12th Pass (HSE)
Who can apply Freshers
Hiring Process Walk - In, Face to Face Interview
Employment TypeFull Time
Job Id2731879
Job Category Tech Support
Locality Address Electronic City
State Karnataka
Country India
About Company
IntouchCx
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