Customer Service Associate Jobs in Ahmedabad - Medusind Solutions India Pvt Ltd

Post: CSE-Voice Process. / Trainee

Job location: Ahmedabad

Shift time: Night shift.

• Outbound calls to insurances for claim status and eligibility verification

• Denial documentation and further action

• Calling the insurance carriers based on the appointment received by the clients.

• Working on the outstanding claims reports/account receivable reports received from the client or generated from the specific client software.

• Calling insurance companies to get the status of the unpaid claims.

• Willing to work in any process pertaining to voice based on the requirement (Insurance Follow UP, Patient calling, Provider outreach program etc.

• Maintain the individual daily logs.

• Performs assigned tasks/ completes targets with speed and accuracy as per client SLAs

• Work cohesively in a team setting. Assist team members to achieve shared goals.

• Compliance with Medusind's Information Security Policy, client/project guidelines, business rules and training provided, company's quality system and policies

• Communication / Issue escalation to seniors if there is any in a timely manner

Key skills:

• Should be good at oratory skill in English

• Should be good at computer skill.

• Should be ready to work in night shift

Compensation & benefits:

• Life insurance of 3.0 lpa

• Gratuity

• Free transportation..