Customer Service Associate Jobs in Bangalore - Bright Money

Job Description for Customer Service at Bright Money

 Bright Money is a Consumer FinTech company based in San Francisco, USA, and Bangalore, India. It builds consumer digital products that use Artificial Intelligence to improve how people make personal financial decisions, with their credit cards, checking accounts and personal savings. 

The Bright team has a strong background in Artificial Intelligence and Data Sciences. The team was founded by Avi Patchava (former McKinsey, InMobi), Petko Platchkov (former McKinsey, CommuterClub founder), Varun Modi (former InMobi) and Alexander Seyfert (former Amazon, Yahoo). Bright has raised funding of $10m from 28 angel investors (incl. Naveen Tewari and Kunal Shah) between San Francisco and Bangalore, and 3 Venture Capitalist funds: Sequoia, Falcon Edge and Oakhouse partners.

Customer Service role at Bright is to support the company with all the Customer related interaction, Defining processes and procedures to improve service levels. The right candidate should aim to grow either as a Customer Service Manager or as an Operations head at Bright in 2-3 years time. While it is an Individual contributor role at this point. It will be a managerial role, once we hire customer service representatives.

Responsibility

● Maintaining a positive, empathetic and professional attitude toward customers at all times.

● Responding promptly to customer inquiries. In the lead role, this person will also be responsible to define the Service level and track the same.

● Communicating with customers through various channels. Where possible create templates to be more effective.

● Acknowledging and resolving customer complaints.

● Complete understanding of products inside and out with the ability to train the juniors.

● Keeping records of customer interactions, comments, and complaints.

● Communicating and coordinating with colleagues as necessary.

● Providing feedback on the efficiency of the customer service process.

● Managing a team of junior customer service representatives.

● Ensure customer satisfaction and provide professional customer support.

Requirement

● Willing to work in Night Shift.

● Hunger to succeed and to thrive in an exciting and fast-paced early-stage startup environment