Customer Service Associate Jobs in Bangalore,Chennai,Hyderabad - Integrated Business

DESCRIPTION
An Integrated Business - Virtual Customer Service Associate / Representative (IBVCS) is a critical part of our mission to deliver timely, accurate, and professional customer service to all Integrated Business customers.  This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting solutions and correcting post-sales problems. 
IBVCS Associates communicate with customers primarily through mail, chat, and phone and utilize a variety of software tools to navigate customer accounts, research, and review policies and communicate effective solutions in a fun and fast-paced environment.
Integrated Business Virtual Customer Service (IBVCS) - It is a ‘Work from Home’ model for India (Because Of Covid-19). VCS associates are expected to work from a home location approved by IB for all scheduled hours. It is the responsibility of the associates to ensure uninterrupted internet connectivity and a ‘work-like’ environment at home location so that associates can deliver their best in terms of productivity and quality.
Knowledge & Skills Required
Desired Skills:
• Action oriented, self-disciplined and organized
• Effective time management skills and ability to prioritize work time to ensure productivity
• Ability to communicate clearly with both internal and external customers
• Good comprehension skills - ability to clearly understand and customer issues appropriately
• Good composition skills - ability to compose grammatically correct, concise, and accurate written responses
• Ability to use a desktop/Laptop computer system, smartphone and Internet Explorer
• Should be a self-driven, motivated, and task-driven individual who can learn fast and operate with minimal support from Manager and Lead.
• Should ensure uninterrupted internet connectivity during working shift so as to ensure maximum productivity
• Should ensure a ‘Work-like’ environment with no disturbance during the work hours.
• Experience working in a customer service environment for at least 0-6 months
• Excellent customer service skills, including maintaining focus on the customer issue in a  fast-paced environment
• Ability to empathize with and prioritize customer needs
• Flexible with the working schedule; may be expected to work weekends, holidays and events
• Effective problem-solving skills including decision making, time management and immediate prioritization of tasks as assigned
• Ability to approach problems logically and rationally
• Action oriented and self-disciplined
• Organized and detail-oriented
• Ability to quickly and effectively prioritize work time in various departments to meet the business need
• Ability to maintain composure in highly escalated situations
BASIC QUALIFICATIONS
Qualifications Required
Minimum qualification is 10 + 2 or Any graduate
Shifts: As Per Company instruction
Benefits: Basic Salary + CPL (Cost Per Lead)