Customer Service Associate Jobs in Bangalore - DesiSkills

Knowledge & Skills Required 
Desired skills: 

• Action-oriented, self-disciplined and organized
• Effective time management skills and ability to prioritize work time to ensure productivity and department standards
• Ability to communicate clearly with both internal and external customers
• Good comprehension skills - ability to clearly understand and address customer issues appropriately
• Good composition skills - ability to compose grammatically correct, concise, and accurate written responses
• Ability to use a desktop/Laptop computer system, Familiarity with Windows 7, Microsoft Outlook, and Internet Explorer
• Good typing skills
• Preferred Criteria: 
• Should be self-driven, motivated and task driven individual who can learn fast and operate with minimal support from Manager and Lead.
• Should ensure uninterrupted internet connectivity during working shift so as to ensure maximum productivity
• Should ensure Work-like environment with no disturbance during the work hours.
• The ideal candidates will be comfortable in a fast-paced, multi-tasked, high-energy environment. 
• They will be a creative and analytical problem solvers with a passion for excellent customer service.
• Customer Focus: 
• Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
• Ability to empathize with and prioritize customer needs
• Demonstrates interpersonal skills with a diverse customer base
• Demonstrates conflict resolution, negotiation, and de-escalation skills
• Demonstrates ownership to resolve challenging customer issues, escalating when necessary
• Ability to determine customer needs and provide appropriate solutions 
• Maintain regular and reliable attendance, including the daily schedule as assigned
• Flexible with the working schedule; may be expected to work weekends, holidays and events
• Ability to work overtime as required by business - as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season
• Problem Solving Skills: 
• Effective problem-solving skills including decision making, time management and immediate prioritization of tasks as assigned
• Ability to approach problems logically and rationally
• Action-oriented and self-disciplined
• Organized and detail-oriented
• Ability to quickly and effectively prioritize work time in various departments to meet a business need
• Ability to maintain composure in highly escalated situations