Customer Service Associate Jobs in Bangalore - Firstsource Solutions
Job Description
Customer Service Associate
Key Roles and Responsibilities:
1. Production, Quality
Key Roles and Responsibilities:
1. Production, Quality
2. Shift and Schedule adherence
3. Process Knowledge
Key Performance Indicators:
Key Performance Indicators:
1. Agents should know both English and a minimum of one regional language – Bengali,
Kannada, Telugu, Tamil, Hindi, Marathi/Gujarati & Assamese
2. Agents should have 15 word/minute typing speed with 85% accuracy
3. Should read and write in English
4. Ready to work in any shifts
5. Exceptional phone manner
6. Patient centric and Excellent interpersonal and communication skills
7. Knowledge of medical terminology is a plus ·
8. Ability to apply knowledge of CC procedures and carry out tasks accordingly.
9. Be a self-starter with attention to detail.
10. Must be flexible, organized, and function well under pressure.
11. Log in hours to be completed adhering to the break schedules & being punctual.
12. Documentation for all the calls
13. Quality & AHT to be maintained as per process requirement.
14. Always be updated with the Process knowledge
Qualification & Experience (Critical and Desirable)
Qualification & Experience (Critical and Desirable)
➢ Minimum Eligibility HSC Pass certificate
➢ Age: 18 to 40 years of age
Work From Office
Work From Office
Hiring for Fresher and Experienced
Job Particulars
Education Diploma, B.Com, BA, BBA/BBM, BCA, BE/B.Tech, BHM, BSc, 12th Pass (HSE), BSW, Other Graduate
Who can apply Freshers
Hiring Process Written-test, Face to Face Interview
Employment TypeFull Time
Job Id1377482
Job Category Diploma , Tech Support
Locality Address Bellandur , Brookefields
State Karnataka
Country India
About Company
Firstsource Solutions is a leading provider of customized Business Process Management
(BPM) services. Firstsource specialises in helping customers stay ahead of the curve through
transformational solutions in order to reimagine business processes and deliver increased
efficiency, deeper insights and superior outcomes.
We are trusted brand custodians and long-term partners to 100+ leading brands with presence
in the US, UK, Philippines and India. Our ‘rightshore’ delivery model offers solutions
covering complete customer lifecycle across Healthcare, Telecommunications & Media and
Banking, Financial Services & Insurance verticals.
Our clientele includes Fortune 500 and FTSE 100 companies.
Jobs By Location
Bangalore
Delhi
Chennai
Ahmedabad
Mumbai
Noida
Gurgaon
Kolkata
Pune
Hyderabad
Others also searched for
Job & career videos Subscribe
