Customer Service Associate Jobs in Bangalore - Firstsource Solutions

Customer Service Associate
Firstsource Solutions
Bangalore(Bellandur , Brookefields )
Other Graduate, BBA/BBM, BSc, BCA, BE/B.Tech, BHM, 12th Pass (HSE), BSW, Diploma, B.Com, BA
0 Years
Firstsource Solutions
Last Date 20 Feb 2022
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Firstsource Solutions - Job Details

Date of posting: 22 Dec 21
Customer Service Associate

Key Roles and Responsibilities: 

1. Production, Quality 
2. Shift and Schedule adherence 
3. Process Knowledge
Key Performance Indicators: 
1. Agents should know both English and a minimum of one regional language – Bengali, Kannada, Telugu, Tamil, Hindi, Marathi/Gujarati & Assamese 
2. Agents should have 15 word/minute typing speed with 85% accuracy 
3. Should read and write in English 
4. Ready to work in any shifts 
5. Exceptional phone manner 
6. Patient centric and Excellent interpersonal and communication skills 
7. Knowledge of medical terminology is a plus · 
8. Ability to apply knowledge of CC procedures and carry out tasks accordingly. 
9. Be a self-starter with attention to detail. 
10. Must be flexible, organized, and function well under pressure. 
11. Log in hours to be completed adhering to the break schedules & being punctual. 
12. Documentation for all the calls 
13. Quality & AHT to be maintained as per process requirement. 
14. Always be updated with the Process knowledge

Qualification & Experience (Critical and Desirable) 
➢ Minimum Eligibility HSC Pass certificate 
➢ Age: 18 to 40 years of age
Work From Office
Hiring for Fresher and Experienced

Job Summary

Job Type : Full Time
Hiring Process : Written-test, Face to Face Interview
Who can apply : Freshers
State : Karnataka
Country : India

About Firstsource Solutions

Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions in order to reimagine business processes and deliver increased efficiency, deeper insights and superior outcomes. We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines and India. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals. Our clientele includes Fortune 500 and FTSE 100 companies.
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This posting is done directly & exclusively on We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us
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Firstsource Solutions recruiting Customer Service Associate candidates nearby Bangalore(Bellandur , Brookefields ).Firstsource Solutions vacancies for Customer Service Associate is recruited through Written-test, Face to Face Interview etc.
Firstsource Solutions Company recruits a lot of candidates every year based on the skills . The candidates with Other Graduate, BBA/BBM, BSc, BCA, BE/B.Tech, BHM, 12th Pass (HSE), BSW, Diploma, B.Com, BA are selected to full fill the vacancies in Customer Service / Tech Support job field. The candidates nearby Bangalore(Bellandur , Brookefields ) can apply for Customer Service Associate position in Firstsource Solutions. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Firstsource Solutions recruitment, candidates are mostly chosen for the department of Customer Service / Tech Support . To learn more about the current jobs and other details, it is better to go through official site of Firstsource Solutions and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of Firstsource Solutions and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Firstsource Solutions and near your city and get a secured career.