Customer Service Associate Jobs in Bangalore - JC Flash Technologies Pvt Ltd

• Handling of inbound calls received from customers inquiring on their loan application, repayment process, loan product or process-related information.
• Develop a rapport with customers, demonstrating a friendly and helpful manner to put them at ease. Ability to empathize with and prioritize customer needs.
• Familiarize yourself with current information about services and products available for customers
• Accurately record customer demographics or other information digitally or in written form
• Calling customers for repayment reminder calls and problem-solving skills
• Escalating to concern team to resolve the issues related to disbursement, repayments and application when necessary.
• Highlight issues through feedback and recommend changes in workflows, procedures and service levels to meet customer needs and to ensure quality service at all times

Qualifications:

• Bachelor's degree or equivalent experience preferred

Required:

• 1+ years of customer service experience preferred
• Ability to cooperate with and support other members of a customer service team
• Strong verbal communication skills in either one or all language i.e. English, Hindi, Kannada, Telugu, Tamil, Malayalam
• Willingness to interact daily with customers from a wide range of cultures and backgrounds
• Must be comfortable working independently and making minor decisions without direct supervision
• Good sense of a start-up organization and keen attention to detail
• Knowledge of customer service best practices
• Ability to perform well in a fast-paced working environment.