Customer Service Associate Jobs in Bangalore - Momentive
Customer Service Associate
Momentive
0 to 3 Years
Not disclosed
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Expired
Posted: 09 Jul 20
Job Description
Position Title: Customer Service Associate
Position Summary: Acting as single point of contact to Internal Europe Customer Service Agents (Italy Located) for order entry management.
Responsibilities
The resource would be full part of the order entry team and would be independently handling all Order Entry requirements whose key responsibilities includes
Sales Order creation in SAP/ Capturing all exceptions Accountable for document management Enters and checks data for completeness (SAP processing) Proactively Identifies and solve incomplete information at Order Entry ( customer Master Data cleansing Action plan) Frequent interaction with Europe Customer Service Hub (located in Italy): through telephonic and email communication Good knowledge of manufacturing Processes / Chemical industry : Procurement of raw materials, Logistics, Supply Chain Management … Proactive planning and completion of task assigned within great quality Strong Analytical and Problem solving skills. Implements changes and updates to Order to Cash process as directed.
Job Description
Order Entry - 3 Business Units + Business Segments and / or Countries designated- Regional Scope (Europe)
Efficiently process Order Entry creation (SAP VA01).– all order types & customers : Standard orders; Sample Orders; EDI; Export; Consignment…full data completeness as a focus
Basic Qualifications
Position Summary: Acting as single point of contact to Internal Europe Customer Service Agents (Italy Located) for order entry management.
Responsibilities
The resource would be full part of the order entry team and would be independently handling all Order Entry requirements whose key responsibilities includes
Order Entry - 3 Business Units + Business Segments and / or Countries designated- Regional Scope (Europe)
Efficiently process Order Entry creation (SAP VA01).– all order types & customers : Standard orders; Sample Orders; EDI; Export; Consignment…full data completeness as a focus
- Keep Customer Service colleagues – Europe Hub Italy informed proactively in case of problems which would prevent execution / Momentive ability to Serve.
- Act as a single point of contact for all internal inquiries related to order entry
- Analyze data from SAP; identify open issues and take action : customer master data / material master data .
Basic Qualifications
- Bachelor Degree/Diploma/ with 2 – 4 years of Customer Service Experience.
- SAP SD Module hands on working experience.
- Flexibility to any shift
- Strong E-mail and internal call handling etiquettes
- Strong Oral and written Communication skills
- Manufacturing industry exposure/experience
- Clerical and administrative skills, including data entry, advanced filing and document management
- Proficient with standard word processing, spreadsheet, and presentation software packages
- Understanding of order processes, systems configurations and documentation requirements
- Mastery in English ( any Second European language is a +)
- Ability to effectively communicate issues and request resolution from more senior staff.
- Ability to handle multiple requests and demands on time, prioritize work load depending on needs of customer and business for on-time completion of each request
- Attentive to details;
- Ability to maintain composure under stress, a sense of urgency when performing tasks; excellent organizational skills.
- Experience in chemical industry ideal.
- ERP SAP SD Module Exposure.
- Handling of Order Management process in International work Environment.
Job Particulars
Education Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Who can apply Freshers and Experienced (0 to 3 Years )
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id956618
Job Category Diploma , Tech Support
Locality Address
State Karnataka
Country India
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