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Customer Service Associate Jobs in Gurgaon - Convergys India Services Pvt Ltd

Customer Service Associate
Convergys India Services Pvt Ltd
Convergys India Services Pvt Ltd
Last Date 31 Dec 2016

Convergys India Services Pvt Ltd - Job Details

Date of posting: 01 Nov 16
Job Description: - Inbound Customer Service / Upselling. 
Interface with customers via inbound or outbound calls or the Internet for the purpose of passively (i.e.; order taking) or actively selling products and services. 

Roles & Responsibilities: - 
  • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
  • Clarify customer requirements; probe for and confirm understanding of requirements or problem.
  • Support customers across Telecommunication, Financial Services & Healthcare vertical.
  • Conduct needs-based selling by using non-scripted probing techniques to determine customer needs and to offer the most appropriate product or service to address their needs.
  • Both sides cabs available free of cost.

Hiring Process : Written-test, Telephonic Interview

About Convergys India Services Pvt Ltd

CONVERGYS India Services Pvt Ltd

Convergys is a global leader in customer management. Our talented and dedicated team serves leading household brands in industries such as communications, retail, healthcare,
technology, financial services, and government. Convergys is passionate about delivering world class customer service each and every day. We understand that our clients have individual business needs, and that customer service in an increasingly multi-channel environment can be complicated.

Our 30+ years of experience and unique mix of Agents, Analytics, and Technology allow us to expertly guide our clients as they balance their priorities to grow revenue, improve customer satisfaction, and reduce costs.
This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
Customer Care Executive
M.Com, BBA/BBM, MA, BSc, BCA...
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English Speaking, Hindi Speaking
Customer Care Executive
M.Com, BBA/BBM, MA, BSc, BCA...
English Speaking, Hindi Speaking

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Convergys India Services Pvt Ltd recruiting Customer Service Associate fresher’s in Gurgaon. The Convergys India Services Pvt Ltd vacancies for Customer Service Associate is filled through Written-test, Telephonic Interview etc.
Convergys India Services Pvt Ltd jobs for fresher’s are very common in nature as the company recruits a lot of fresher’s every year based on the skills -Customer Care Executive, Inbound Calling. The candidates with M.Pham, M.Com, BBA/BBM, MA, BSc, BCA, BHM, BEd, MEd, PG Diploma, MSW, MSc, M Phil / Ph.D, B.Pharm, B.Com, BA, MHM, MCA are selected to full fill the vacancies in Customer Service / Tech Support job field. The fresher’s applying for Customer Service Associate should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to Convergys India Services Pvt Ltd recruitment, fresher’s are mostly chosen for the department Customer Service / Tech Support. To learn more about the current jobs and other details, it is better to go through official site of Convergys India Services Pvt Ltd and Freshersworld. The Freshersworld is a leading employment portal that researches the official site of Convergys India Services Pvt Ltd and provides details about the current vacancies, the application process, selection process, test details, important dates and other information.