Customer Service Associate Jobs in Gurgaon - SBJ-Study By Janak

Description Customer Service associate will represent not just the customer service department but The Luxury Closet as a whole In this key role you will exceed productivity goals and deliver against our customer promises Our scale is expansive and our presence is growing Our goal is simple to offer the greatest selection of luxury products and services with the world s best customer experience Roles and responsibilities

The CS Associate will be responsible and accountable but not limited to the following roles and responsibilities Managing all channels of Customer interaction email chat and phoneIdentifying and assessing customers needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationBuild sustainable relationships and engage customers by taking the extra mile and becoming a Consultant help Customers take a decision and generate revenue for the CompanyAim at converting general inquiries into saleAspire to bring customer delight in each and every interactionProvide accurate valid and complete information by using the right methods toolsHandle customer complaints provide appropriate solutions and alternatives within the time limits follow up to ensure resolutionKeep records of customer interactions process customer accounts and file documents where applicableFollow communication procedures guidelines and policiesMaintain a positive and professional interaction with all the departments associated with the Customer Service department Requirements Knowledge Knowledge of English language written and oralBasic knowledge of MS OfficeLuxury Brands Knowledge is an added advantage Skill Comprehension Skills Ability to comprehend Customer s queries and concerns and provide a customer focused solutionTime Management Ability to multi task and decide prioritiesService Orientation Actively looking for ways to help people Attitude Flexibility Willingness to work in different shiftsOpenness Open to ideas and feedback

Professional Experience 13 years of Customer Service Experience in a BPO or Luxury Retail