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JOB PROFILE- “CUSTOMER SERVICE ASSOCIATE”
QUALIFICATION- ANY GRADUATE
MALE & FEMALE BOTH ARE REQUIRED.
EXPERIENCE- 0-1 YEAR
SKILLS- COMMUNICATION & INTERPERSONAL SKILLS
SALARY- Rs.10,000-12,000 + OVERTIME
LOCATION- LUDHIANA (PUNJAB)
COMPANY DETAILS- PHARMACEUTICAL COMPANY DEALS IN AYURVEDA MEDICINES.
JOB RESPONSIBILITES-
MAINTAINS CUSTOMER RELATIONSHIP BY RESPONDING TO INQUIRIES; DOCUMENTING ACTIONS.
PREPARES FOR CUSTOMER INQUIRIES BY STUDYING PRODUCTS, SERVICES, AND CUSTOMER SERVICE PROCESSES.
RESPONDS TO CUSTOMER INQUIRIES BY UNDERSTANDING INQUIRY; REVIEWING PREVIOUS INQUIRIES AND RESPONSES; GATHERING AND RESEARCHING INFORMATION; ASSEMBLING AND FORWARDING INFORMATION; VERIFYING CUSTOMER’S UNDERSTANDING OF INFORMATION AND ANSWER.
RECORDS CUSTOMER INQUIRIES BY DOCUMENTING INQUIRY AND RESPONSE IN CUSTOMERS’ ACCOUNTS.
IMPROVES QUALITY SERVICE BY RECOMMENDING IMPROVED PROCESSES; IDENTIFYING NEW PRODUCT AND SERVICE APPLICATIONS.
UPDATES JOB KNOWLEDGE BY PARTICIPATING IN EDUCATIONAL OPPORTUNITIES.
ACCOMPLISHES CUSTOMER SERVICE AND ORGANIZATION MISSION BY COMPLETING RELATED RESULTS AS NEEDED.
Benefits
A. Good working Environment
B. Great Career Growth
C. Free Recruitment, No Service Charge
D. Good HR Policies
Job Summary
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