Customer Service Associate Jobs in Mumbai,Pune - One Stop Retail Pvt.

Role & Objective

The Customer Service Associate (CSA) works in support of the store management team to facilitate the completion of all store level tasks and performs a variety of tasks related to different areas of the store including Product Packaging, Labeling, customer service, general housekeeping and other related functions. 

Duties and Responsibilities

·         Stock shelves with products and supplies to ensure in-stock conditions at all times including all kitchen appliances, cleaning products etc.

·         Response to customer inquiries by understanding enquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information to the manager.

·         Collaborate with the immediate team, other customer service teams, sales team, and other company departments to ensure overall customer and product satisfaction

·         Meet or exceed call quotas and sales assist quotas, both personally and as a team unit.

·         Answer incoming calls and emails in an efficient manner and Provide accurate answers and solutions to customer queries.

·         Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents

·         Provide necessary information about products and service

·         Understand customer requirements so as to provide appropriate clarifications and solutions and Route and direct customer requests to appropriate personnel.

·         Provide administrative support and assistance