Customer Service Associate Jobs in Mumbai - Smartrize Technologies
Job Description
Job Summary
Immediate Requirements for Customer Service Voice – Ecommerce
Designation: L1, Associate
Location: Malad - Mumbai
Education: Graduate freshers (M/F) or Under Graduates with excellent communication skills (along with any experience - BPO or Non-BPO)
Pay Scale: 15k + 2750 Incentive – 25k + 2750 Incentive
Shift Timing: 24/7 Rotational Shifts, with weekly 2 Offs
Interview Rounds
HR→ Operations→ Language Assessments → Typing(25/80)→ Behavioral Assessment
Responsibilities and Duties
* Should be able to successfully resolve customer issues/ complaints.
* Maintain high level of expertise, soft-skills and telephone etiquette skills
* Communicate with customers clearly
* Adhering to the clients code of conduct
* Flair of sales
Key Skills
Language Skills * Excellent communication skills in English
Benefits
Medical Insurance
Provident Fund
Transportation
Incentives & other perks as per corporate standards
Job Type: Full-time
Salary: ₹180,000.00 to ₹300,000.00 /year
Job Particulars
About Company
For over 30 years, our client has been delighting customers through better process. From the very beginning, it’s all they’ve done. In fact, Their very first dollar came from process consulting. Three decades later, they have 120 clients from the Fortune 1000, and complete 43 million transactions a month on a digital backbone that spans 19 countries around the world.
Process transformation services innovate at the intersection of business and technology to transform processes that realize our client's vision. They are experts in accelerating performance and achieving high-impact outcomes through winning execution strategies across the entire business and customer lifecycle.
