Customer Service Associate Jobs in Mumbai - Teleperformance
Customer Service Associate
Teleperformance
Expired
Posted: 23 Mar 20
Job Description
- Handle customer's inbound and outbound calls. Solving queries, telling them about products/offers/services
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets
Minimum Requirement:
- Good Communication Skills
- Good Problem-solving skills over the call
- High energy level
Job Particulars
Education B.Com, BA, BSc, 12th Pass (HSE), Other Graduate
Who can apply Freshers
Hiring Process Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id900396
Job Category BSc/BCA/BBM , Tech Support
Locality Address Bhandup , Dombivali , Ghatkopar East , Ghatkopar West , Kalwa
State Maharashtra
Country India
About Company
Teleperformance
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