Customer Service Associate Job in Tech Mahindra at Viman Nagar, Pune

Tech Mahindra BPS - Pune is hiring for Premium Telecom Domain for Backend/Email Process

Designation : Customer Service Associate
Qualification Required : Graduate
Experience Required : 1 Year BPO Exp
Salary : Best in industry with 10K Bonus
Skills Required : Good Communication skills and basic computer knowledge

Job Roles & Responsibilities :
1) Emails process, professionally to provide information about products and services, take/cancel orders or obtain details of complaints.
2) Keep records of customer interactions, details of inquiries, complaints and comments as well as actions taken.
3) Process orders, forms and applications.
4) Follow up to ensure that appropriate actions were taken on customers' requests.
5) Refer unresolved customer grievances or special requests to designated departments for further investigation.

Telephonic Interviews & Immediate Joining @ Tech Mahindra Ltd
Contact Person : Ruchi Upadhyay
Email : (interested candidates can send their resume)