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Customer Service Associate Jobs Opening in 2coms consulting pvt ltd at Rajarhat New Town, Kolkata

Customer Service Associate

2coms consulting pvt ltd
experience-icon 1 Years
salary-icon Not disclosed
qualification-icon Any Graduate, Other Post Graduate
location-icon Kolkata(Rajarhat New Town )
Expired

Posted: 11 Aug 22

Job Description

Job Title: Customer Service Associate   


Handling customer queries/complaints/request over the calls

WORK FROM OFFICE

Experience: Candidate should have minimum 1year and above experience in BPO

Salary: Upto 2.7 LPA

Job Location: Kolkata 

Role and Responsibility:
  • Answer incoming calls and respond to customer's emails.
  • Managing and resolving customer queries/status/complaints.
  • Identifying and escalating issues to supervisors.
  • Providing products and service information to customers.

 

Qualification: 

  • Any Undergraduate/ Graduate/ Post Graduate 

Candidate should have,
  • Good Communication skills
  • Handling calls Over Phone which involves working in different time zones
  • Handling calls from Global clients and initiate the right response to them, positively and professionally.
  • Flexible to work in shifts.
  • Excellent English - both verbal and written communication skills
  • Knowledge of customer service principles and practices
  • Basic technical knowledge

 
Shift: Rotational Shift (6days working)


Benefits
Cab+ Incentive+ Shift Allowance + High medical insurance coverage benefits
Opportunity to move laterally within the organization, through IJP for various other roles and business units which exist.
More information about this Customer Service Associate Job

Please go through the below FAQs to get all answers related to the given Customer Service Associate job

  1. What are the job requirements to apply for this Customer Service Associate job position?
    • Ans: A candidate must have a minimum of 1 year experience as an Customer Service Associate

  2. What is the qualification for this job?
    • Ans: The candidate can be a Graduate from any of the following: Other Post Graduate

  3. What is the hiring Process of this job?
    • Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.

  4. This Customer Service Associate is a work from home job?
    • Ans: No ,its not a Work from Home Job.

  5. How many job vacancies are opening for the Customer Service Associate position?
    • Ans: There are immediate 1 job openings for Customer Service Associate in our Organisation.

Job Particulars

Education Any Graduate, Other Post Graduate
Who can apply Experienced (1 Years)
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Category Tech Support

About Company

2coms consulting pvt ltd
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