Customer Service Associate Jobs Opening in A Leading Company at Andheri East, Malad West, Mumbai
Customer Service Associate
Job Description
Job Summary:
The Customer Service Associate is the primary point of contact between the company and its customers, responsible for handling inquiries, resolving complaints, and ensuring a smooth and satisfying customer experience. This role involves answering calls, responding to emails or chats, processing orders, guiding customers through company processes, and ensuring customer satisfaction through prompt and professional service.
Ideal candidates are friendly, patient, empathetic, and capable of managing various types of customers in a positive and solution-oriented manner. Strong communication skills, problem-solving abilities, and attention to detail are essential for this role.
Key Responsibilities:
1. Customer Interaction and Support:
-
Answer incoming calls, respond to emails, and handle live chats from customers regarding products, services, billing, and order tracking.
-
Understand and address customer needs efficiently and professionally.
-
Handle customer complaints, provide appropriate solutions, and ensure timely follow-up until resolution.
-
Escalate complex issues to senior team members or managers when necessary.
2. Product and Service Knowledge:
-
Maintain an in-depth understanding of the company's products, services, policies, and systems.
-
Provide accurate information to customers regarding specifications, availability, delivery timelines, warranties, returns, and refund processes.
-
Educate customers on how to use products, access services, or navigate digital platforms.
3. Order Processing and Issue Resolution:
-
Process customer orders, returns, cancellations, and exchanges using internal systems or CRM software.
-
Follow up on order status, payment issues, or delayed shipments.
-
Coordinate with warehouse, logistics, and technical teams to resolve order-related or technical problems.
4. Customer Relationship Management:
-
Build strong rapport with customers through positive and engaging communication.
-
Maintain customer profiles and update records as necessary.
-
Promote company values and brand image in every customer interaction.
-
Offer upselling or cross-selling suggestions when appropriate.
5. Reporting and Documentation:
-
Log all customer interactions in CRM software or helpdesk systems accurately.
-
Document complaints, feedback, inquiries, and resolutions for future reference.
-
Submit daily or weekly reports as requested by the supervisor.
6. Continuous Improvement:
-
Attend regular training sessions to stay updated on new products, policy changes, and support processes.
-
Suggest improvements to customer support procedures based on customer feedback or process inefficiencies.
-
Participate in team meetings, quality audits, and coaching sessions.
More information about this Customer Service Associate Job
Please go through the below FAQs to get all answers related to the given Customer Service Associate job
- What are the job requirements to apply for this Customer Service Associate job position?
- Ans: A candidate must have a minimum of fresher as an Customer Service Associate
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: BA, 12th Pass (HSE), Other Graduate
- What are the salary requirements for this job?
- Ans: The salary range is between 25000 and 40000 Monthly. The Salary will depend on the interview. This Customer Service Associate is a Full Time in Mumbai.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Service Associate is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Service Associate position?
- Ans: There are immediate 1 job openings for Customer Service Associate in our Organisation.
Job Particulars
About Company
Mumbai 
Freshers 
Salary not disclosed 
12th Pass (HSE)
Mumbai
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, B.Com, M.Com, MA, BBA/BBM, BCA, BSc, MCA, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Mumbai
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Delhi, Mumbai, Kolkata
Freshers
Salary not disclosed
12th Pass (HSE)
Mumbai
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, B.Com, M.Com, MA, BBA/BBM, BCA, BSc, MCA, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Mumbai
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BE/B.Tech, BSc
Ahmedabad, Surat, Mumbai
Freshers
Salary not disclosed
Certificate Course (ITI)(Information Technology), Diploma(Information Technology), BCA, 12th Pass (HSE)
Mumbai
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Mumbai
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, B.Com, M.Com, MA, BBA/BBM, BCA, BSc, MCA, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Mumbai
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, B.Com, M.Com, MA, BBA/BBM, BCA, BSc, MCA, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Mumbai
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, B.Com, M.Com, MA, BBA/BBM, BCA, BSc, MCA, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Mumbai
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, B.Com, M.Com, MA, BBA/BBM, BCA, BSc, MCA, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Mumbai
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, B.Com, M.Com, MA, BBA/BBM, BCA, BSc, MCA, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Mumbai
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, B.Com, M.Com, MA, BBA/BBM, BCA, BSc, MCA, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Mumbai
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, B.Com, M.Com, MA, BBA/BBM, BCA, BSc, MCA, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Mumbai
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, B.Com, M.Com, MA, BBA/BBM, BCA, BSc, MCA, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Mumbai
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, B.Com, M.Com, MA, BBA/BBM, BCA, BSc, MCA, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Mumbai
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, B.Com, M.Com, MA, BBA/BBM, BCA, BSc, MCA, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Mumbai
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, B.Com, M.Com, MA, BBA/BBM, BCA, BSc, MCA, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Mumbai
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BE/B.Tech, BSc 
