Customer Service Associate Jobs Opening in A Leading MNC at Vikhroli, Mumbai

Customer Service Associate

A Leading MNC

0 Years

10000 - 55000 Monthly

Expired

Posted: 23 Feb 24

Job Description

Hi,
We have a huge vacancy for one of the best MNC based out in town for Customer Service Associate.

We have 24*7 Rotational Shifts with 2 Rotational Off.

Need Excellent English communication.

Responsibilities:

Attending training sessions to grow knowledge of products and to develop customer service skills.

Resolving phone, walk-in, mail, fax, and email customer inquiries.

Processing and logging incoming calls into the CRM system.

Identifying customer needs.

Forwarding and escalating inquiries to relevant individuals and departments.

Contacting customers to give them accurate feedback on the progress of their inquiries.

Providing outstanding customer service.

Updating customer information as required.

Maintaining confidentiality of information.

Performing other duties as the need arises.

Requirements:

Successful completion of provided training.

Proficient computer skills.

Experience with CRM preferred.

Proficient with MS Office suites.

Excellent phone etiquette.

Outstanding communication skills, both verbal and written.

Strong people skills.

Ability to sit at a desk for extended periods.

More information about this Customer Service Associate Job

Please go through the below FAQs to get all answers related to the given Customer Service Associate job

What are the job requirements to apply for this Customer Service Associate job position?
- Ans: A candidate must have a minimum of fresher as an Customer Service Associate

What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: 12th Pass (HSE)
What are the salary requirements for this job?
- Ans: The salary range is between 10000 and 55000 Monthly. The Salary will depend on the interview. This Customer Service Associate is a Full Time in Mumbai.
What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
This Customer Service Associate is a work from home job?
- Ans: No ,its not a Work from Home Job.
How many job vacancies are opening for the Customer Service Associate position?
- Ans: There are immediate 1 job openings for Customer Service Associate in our Organisation.