Customer Service Associate Job in Amazon India at Sector 62, Noida, Manikonda, Pimpri, Hyderabad, Pune, Noida
Customer Service Associate
Amazon India
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Posted: 06 Aug 26
Job Description
Amazon Customer Service Associate - (Work from Office) - Delhi, Hyderabad, PuneJob Overview: You’ll
be part of Amazon’s Shipping and Delivery Support team, ensuring
successful deliveries by supporting customers, drivers, shippers, and
Delivery Service Partners. Our mission is to be Earth’s most
customer-centric company, and you’ll play a key role in achieving that
goal by being the first point of human contact for delivery-related
queries.RequirementsYou must be 18 years or older. You must have completed 10+2 education (12th grade) — freshers and experienced candidates welcome You must be authorised to work in India. You must be able to understand, speak, and write English at an advanced level (C1 or above) to support customers in real time. We
strongly recommend using a desktop or laptop to complete your
application. You'll need a reliable internet connection, a working
camera, and clear audio throughout the process. Duties & ResponsibilitiesSome of your duties include: Answer driver and customer questions through phone, chat, and/or email Navigate and review solutions in real-time using a variety of tools Facilitate the flow of information between delivery stakeholders Gather intelligence to prevent potential issues that may impact customer experience and delivery performance Problem-solve for customers without reading from a script Provide exceptional support and troubleshoot delivery issues You will also need to be able to:Communicate effectively with strong verbal and written skills Work comfortably with computers and navigate multiple systems Work varying shifts from Monday to Sunday Work in rotating shifts (late night and overnight shifts primarily, early morning, afternoon, weekend, and overtime as required) Be punctual and present for your entire work shifts Be fully committed to your customer service role whilst working at Amazon
What it’s like as an Amazon Customer Service Associate in the officeSurroundings. You'll be working in an office environment, assisting customers through phone, chat, and email. Activity. You'll be at your desk for the majority of your shift, assisting customers through phone, chat, and email. Temperature. Our office locations provide comfortable, climate-controlled work environments. Dress code. Business casual attire is appropriate for our office environment. Why You'll Love AmazonOne
of the great things about joining Amazon’s Customer Service team is
that you don’t need past experience in customer service. You’ll receive
training and be provided with a complete equipment package when you
join. Additionally, we offer a number of benefits, including: Permanent role with long-term career growth opportunities Medical insurance Office
perks to suit your needs including 24/7 food and beverage options,
games room, and interfaith prayer, lactation and quiet rooms when you
need privacy Site transportation allowance Meal allowance of ₹1,100 Rs/Month Night shift premium pay Lifestyle benefits and retail discounts through our Amazon Extras program Self-directed and instructor-led training to get you up to speed Ongoing learning opportunities to develop your skills Employee support programs and resource groups
More information about this Customer Service Associate Job
Please go through the below FAQs to get all answers related to the given Customer Service Associate job
What it’s like as an Amazon Customer Service Associate in the office
More information about this Customer Service Associate Job
Please go through the below FAQs to get all answers related to the given Customer Service Associate job
- What are the job requirements to apply for this Customer Service Associate job position?
- Ans: A candidate must have a minimum of 0 to 3+ year experience as an Customer Service Associate
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: 12th Pass (HSE)
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Service Associate is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Service Associate position?
- Ans: There are immediate 1 job openings for Customer Service Associate in our Organisation.
Job Particulars
Education 12th Pass (HSE)
Who can apply Freshers and Experienced (0 to 3+ Years )
Hiring Process Virtual Interview
Employment TypeFull Time
Job Id2937008
Job Category MBA , BPO , BSc/BCA/BBM , Tech Support
SkillsCustomer Service
Locality Address Sector 62, Noida , Manikonda , Pimpri
State Maharashtra, Uttar Pradesh, Telangana
Country India
About Company
https://jobs.amazon.in/app#/jobSearch
Amazon India Customer Service and Technical Support JobsOur
mission is to be Earth's most customer-centric company — and you'll
play a key role by being the first point of human contact for customer
support, whether for shopping issues, delivery problems, or technical
support for Amazon devices.
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