Customer Service Associate Jobs Opening in Apertum online at Andheri East, Andheri West, Bandra East, Mumbai

Key Responsibilities: 

• Handling customer queries on Web Chat, E-mails and Social Media
• Educate current and potential customers with product and service information
• Maintain accurate customer records
• Identify and escalate priority issues to the Team Leader and Ops Team
• Actively participate in team meetings

Key Performance Indicators:

• Handle all queries in a polite, professional manner
• Probe and troubleshoot customer queries, and provide a suitable and satisfactory solution
• Educate customers on services and processes
• Escalate any issues to the Team Leader
• Achieve agreed KPIs and Objectives
• Adhere strictly to shift schedules
• Adhere to laid down internal policies, procedures and processes
• Work collaboratively with the team

• A Bachelor’s degree from any stream if a Fresher
• Minimum HSC with a minimum of 1 year of relevant experience
• Passionate about customer care
• Good typing skill
• Fluent in written and spoken English
• Able to work well under pressure and under minimum supervision
• A fast learner who is able to work with set targets
• Must be time flexible and able to work in a rotational shift system including Public holidays and weekends

• Annual Bonus
• Night Shift Allowance
• Overtime Allowance
• Referral Hire Bonus
• Health Insurance
• Quarterly Team Outings
• Quarterly RnR Activities
• Annual Work Trip
• IT Asset provided
• 5 Days working
• Paid leaves of 21 days (excluding 12 public holidays)
• Free Snacks and Drinks
• Education Allowance (Training courses, Udemy, Coursera, etc.)
• Job Location: Andheri East, Near JB Nagar Metro Station

1. What are the job requirements to apply for this Customer Service Associate job position?
   
   • Ans: A candidate must have a minimum of 1 year experience as an Customer Service Associate


2. What is the qualification for this job?
   
   • Ans: The candidate can be a Graduate from any of the following: B.Com
   
   
3. What are the salary requirements for this job?
   
   • Ans: The salary range is between 120000 and 420000 Yearly. The Salary will depend on the interview. This Customer Service Associate is a Full Time in Mumbai.
   
   
4. What is the hiring Process of this job?
   
   • Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
   
   
5. This Customer Service Associate is a work from home job?
   • Ans: No ,its not a Work from Home Job.
   
   
6. How many job vacancies are opening for the Customer Service Associate position?
   
   • Ans: There are immediate 1 job openings for Customer Service Associate in our Organisation.