Customer Service Associate Jobs Opening in BSLN Consultancy LLP at DLF Cyber City, DLF Phase 3, Sector 14, Gurgaon, Gurgaon, Noida, Delhi
Job Description
Title: Customer Service Associate
Graduation is compulsory
Location: Gurugram
CTC: 3-5L per annum with International Voice support experience
Shift: Rotational Shift
Cab facility : As per the hiring zone
Key Responsibilities:
· Handle voice calls to assist International English speaking Customers various queries
· Resolve customer complaints and provide appropriate solutions within set timelines.
· Maintain a high level of professionalism and empathy with customers at all times.
· Document all interactions clearly and accurately in the system.
· Escalate complex issues to senior support or supervisors as needed.
Required Skills:
· Excellent communication skills in English
· Strong listening and problem-solving skills.
· Ability to remain calm and handle high-stress
· Willingness to work in shifts, including weekends and holidays
Computer Skills:
· Proficient in using MS Office applications (Word, Excel, Outlook)
· Ability to work with CRM tools, ticketing systems, and call centre software
· Comfortable with data entry and managing online booking/reservation platforms
Additional Allowance:
· Night shift Allowance
· Cash Allowance: If you commute on your own
More information about this Customer Service Associate Job
Please go through the below FAQs to get all answers related to the given Customer Service Associate job
- What are the job requirements to apply for this Customer Service Associate job position?
- Ans: A candidate must have a minimum of 0 to 06 Months year experience as an Customer Service Associate
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: Diploma, B.Com, BA, BBA/BBM, BCA, 12th Pass (HSE)
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Service Associate is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Service Associate position?
- Ans: There are immediate 1 job openings for Customer Service Associate in our Organisation.
