Customer Service Associate Job in BSLN Consultancy LLP at Gurgaon-Others, Gurgaon

Title: Customer Service AssociateGraduation is compulsoryFreshers – BSc/Btech/BCA do not apply. (Btech/BCA/BSc with CSA experience will be considered)Anyone with HR position will not be considered.Shift: Rotational ShiftWorking days/hours: 5 days a week, 9 hours a dayTransport: Option to use airconditioned cars for pick up and drop to residence or transport allowance in lieu
We are seeking a dedicated and customer-focused individual to join our Airline Support Team as a Customer Support Associate for the voice process. You will be the first point of contact for Airline Gold and Platinum customers, handling inquiries, booking requests, complaints, and support issues via voice calls in different shifts.
Key Responsibilities:• Handle voice calls to assist Airline Premium Passengers with reservations, cancellations, rebooking, and general travel inquiries.• Provide accurate and timely information regarding flight schedules, fares, and policies.• Resolve customer complaints and provide appropriate solutions within set timelines.• GDS – Hands on experience in Amadeus or Galileo will be an added advantage• Maintain a high level of professionalism and empathy with customers at all times.• Document all interactions clearly and accurately in the system.• Escalate complex issues to senior support or supervisors as needed.• Should be flexible to work in shifts in a 24X7 operation with rotational week-offs as per process requirements
Required Skills:• Excellent communication skills in English • Strong listening and problem-solving skills.• Ability to remain calm and handle high-stress• Willingness to work in shifts, including weekends and holidaysComputer Skills:• Proficient in using MS Office applications (Word, Excel, Outlook)• Ability to work with CRM tools, ticketing systems, and call centre software• Comfortable with data entry and managing online booking/reservation platforms
More information about this Customer Service Associate Job

Please go through the below FAQs to get all answers related to the given Customer Service Associate job

1. What are the job requirements to apply for this Customer Service Associate job position?
   
   • Ans: A candidate must have a minimum of 0 to 3+ year experience as an Customer Service Associate


2. What is the qualification for this job?
   
   • Ans: The candidate can be a Graduate from any of the following: B.Com, BA, B.FashionTech, BFA, BACHELOR OF MUSIC, Other Graduate
   
   
3. What is the hiring Process of this job?
   
   • Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
   
   
4. This Customer Service Associate is a work from home job?
   • Ans: No ,its not a Work from Home Job.
   
   
5. How many job vacancies are opening for the Customer Service Associate position?
   
   • Ans: There are immediate 5 job openings for Customer Service Associate in our Organisation.