Customer Service Associate Jobs Opening in Cogent eServices at Turbhe, Navi Mumbai

Customer Service Associate

Cogent eServices

0.6 to 1 Years

17000 - 25000 Monthly

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Posted: 05 Aug 25

Job Description

*We are hiring for IB & OB process*

*Eligibility - 12th pass & must have minimum 6 months to 1 year collection on paper experience required*

Shift - Rotational Week off & Shift Timings

*Salary - 17000 to 25000*
Immediate Joining

Be in proper formals & Carry your updated resume

Key Responsibilities:

1. Customer Interaction and Support:

Respond promptly and professionally to customer inquiries via phone, email, live chat, or in person.
Greet and engage customers, ensuring a positive and welcoming experience.
Actively listen to customer concerns and resolve their issues in a timely and effective manner.
Provide accurate information about products, services, pricing, availability, and policies.
Handle customer complaints with empathy and understanding, escalating unresolved issues when necessary.

2. Order and Transaction Processing:

Assist customers in placing orders, tracking shipments, processing returns or refunds.
Handle payment transactions and billing inquiries securely and accurately.
Confirm customer account information and update records as needed.
Coordinate with warehouse or delivery teams to ensure timely order fulfillment.

3. Problem Solving and Issue Resolution:

Investigate and resolve customer problems, including shipping delays, damaged goods, incorrect charges, or service interruptions.
Follow up on customer issues to ensure resolution and satisfaction.
Record customer interactions and transactions using company software or CRM systems.

4. Product Knowledge and Guidance:

Maintain a strong understanding of the company’s products or services to offer accurate advice.
Make appropriate recommendations based on customer preferences and needs.
Stay updated on new product launches, promotions, and changes in policies.

5. Documentation and Reporting:

Maintain detailed records of customer interactions, feedback, and complaints.
Prepare daily, weekly, or monthly reports on customer service activities and trends.
Provide feedback to management on recurring customer issues or product/service improvements.

6. Team Collaboration:

Coordinate with other departments such as Sales, Technical Support, Logistics, and Marketing to resolve complex customer issues.
Participate in team meetings, training programs, and development workshops.
Support colleagues during high-demand periods by sharing responsibilities and workloads.

More information about this Customer Service Associate Job

Please go through the below FAQs to get all answers related to the given Customer Service Associate job

What are the job requirements to apply for this Customer Service Associate job position?
- Ans: A candidate must have a minimum of 06 Months to 1 year experience as an Customer Service Associate

What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: 12th Pass (HSE)
What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
This Customer Service Associate is a work from home job?
- Ans: No ,its not a Work from Home Job.
How many job vacancies are opening for the Customer Service Associate position?
- Ans: There are immediate 1 job openings for Customer Service Associate in our Organisation.