Customer Service Associate Jobs Opening in Edifying management at Dum Dum, Kolkata
Customer Service Associate
Job Description
Job Summary:
We are looking for a friendly, solution-oriented, and empathetic Customer Service Associate to join our team. The ideal candidate will act as the primary point of contact for customers, managing inquiries, addressing complaints, and helping to maintain strong customer relationships. Through direct interaction, the associate will ensure customer satisfaction while identifying opportunities to recommend relevant products and services that suit customer needs.
Key Responsibilities:
1. Customer Interaction
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Engage with customers via phone, email, chat, or in-person to understand their concerns, answer queries, and provide information about products or services.
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Handle a wide range of customer interactions, including inquiries, feedback, and complaints.
2. Problem Resolution
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Listen actively to customer issues and investigate to provide timely and effective solutions.
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Resolve product or service-related problems by clarifying the customer’s concern, determining the cause, and selecting the best resolution path.
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Escalate unresolved or complex issues to senior staff or technical teams when necessary.
3. Relationship Management
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Strive to maintain a positive, respectful, and supportive interaction with each customer.
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Build trust and rapport to encourage customer loyalty and satisfaction.
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Follow up with customers to ensure their issues have been fully resolved and gather feedback.
4. Product and Service Guidance
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Recommend suitable products or services based on the customer’s needs and preferences.
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Stay updated on current offerings, promotions, and company policies to provide accurate information.
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Assist customers with placing orders, returns, or changes to their accounts or service plans.
5. Documentation and Reporting
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Maintain detailed and accurate records of customer interactions, transactions, feedback, and actions taken.
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Use CRM systems or customer support software to log and track tickets, ensuring timely follow-up and closure.
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Provide regular feedback to the management team on recurring issues, customer suggestions, or service improvement areas.
More information about this Customer Service Associate Job
Please go through the below FAQs to get all answers related to the given Customer Service Associate job
- What are the job requirements to apply for this Customer Service Associate job position?
- Ans: A candidate must have a minimum of fresher as an Customer Service Associate
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: 12th Pass (HSE), 10th Pass (SSC)
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Service Associate is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Service Associate position?
- Ans: There are immediate 1 job openings for Customer Service Associate in our Organisation.
Job Particulars
About Company
Kolkata 
Freshers 
Salary not disclosed 
12th Pass (HSE)
Kolkata
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, 10th Pass (SSC), 12th Pass (HSE)
Kolkata
Freshers
Salary not disclosed
12th Pass (HSE)
Kolkata
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BSc, BSW
Kolkata
Freshers
Salary not disclosed
12th Pass (HSE)
Kolkata
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Kolkata
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Kolkata
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Kolkata
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BSc, BSW
Kolkata
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BSc, BSW
Kolkata
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BSc
Kolkata
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BSc, BSW
Kolkata
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BSc, BSW
Kolkata
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BSc, BSW
Kolkata
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Kolkata
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Kolkata
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BSc, BSW
Kolkata
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Kolkata
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Kolkata
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc 
