Customer Service Associate Jobs Opening in Edutech at Ashok Nagar, Bangalore
Customer Service Associate
1 to 2 Years 
20000 - 25000 Monthly 
Job Description
Key Responsibilities
Customer Interaction and Support
-
Respond to customer inquiries promptly and professionally via phone, email, chat, or in person.
-
Provide accurate information about products, services, policies, and procedures.
-
Help customers place orders, process returns, check order status, or resolve billing issues.
-
Handle customer complaints and issues with patience and empathy, aiming for first-contact resolution.
Issue Resolution
-
Investigate and resolve customer concerns in a timely manner by coordinating with other departments when necessary.
-
Escalate complex issues to supervisors or specialized teams when beyond scope.
-
Follow up with customers to ensure issues are resolved to their satisfaction.
Product and Service Knowledge
-
Maintain up-to-date knowledge of the company’s products, services, and policies.
-
Understand features and benefits of offerings to recommend solutions or alternatives to customers.
-
Assist in product troubleshooting or technical queries where appropriate.
Documentation and Reporting
-
Record all customer interactions, feedback, and resolutions accurately in the CRM or ticketing system.
-
Maintain logs of customer complaints, queries, and actions taken.
-
Generate routine reports for customer feedback and service improvement.
Process Compliance
-
Adhere to company policies, procedures, and service standards.
-
Maintain confidentiality of customer data and follow data protection regulations.
-
Meet service level agreements (SLAs) related to response times, call handling, and customer satisfaction.
Sales Support (If Applicable)
-
Upsell or cross-sell products and services when appropriate and in line with customer needs.
-
Inform customers of ongoing promotions, offers, or loyalty programs.
-
Process payments, refunds, or credits as per guidelines.
Team Collaboration
-
Work closely with team members and other departments (sales, logistics, IT, etc.) to improve customer experience.
-
Share feedback and suggestions for service improvement based on customer interactions.
-
Participate in training programs, team meetings, and performance reviews.
More information about this Customer Service Associate Job
Please go through the below FAQs to get all answers related to the given Customer Service Associate job
- What are the job requirements to apply for this Customer Service Associate job position?
- Ans: A candidate must have a minimum of 1 to 2 year experience as an Customer Service Associate
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com, BA
- What are the salary requirements for this job?
- Ans: The salary range is between 20000 and 25000 Monthly. The Salary will depend on the interview. This Customer Service Associate is a Full Time in Bangalore.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Service Associate is a work from home job?
- Ans: Yes,its a Work from Home Job.
- How many job vacancies are opening for the Customer Service Associate position?
- Ans: There are immediate 1 job openings for Customer Service Associate in our Organisation.
Job Particulars
About Company
Bangalore
1 to 2 Years
Salary not disclosed 
Diploma 
