Post A Job

Customer Service Associate Jobs Opening in Groupon Shared Services at Whitefield, Bangalore, Chennai

Customer Service Associate

Groupon Shared Services
experience-icon 0 Years
salary-icon Not disclosed
Apply Now

Posted: 24 Feb 23

Job Description

The Customer Service Associate plays a vital role in directly impacting the reputation of Groupon by providing one-to-one support to our subscribers via email and chat to address any questions or concerns with their Groupon experience. Individuals who thrive in our CS team are web savvy and have high degrees of empathy, and resourcefulness.

Responsibilities:

  • Respond to emails and chats from our current and future subscribers, ranging from simple usage questions to unique circumstances that come up with a specific offer 

  • Manages email, chats, and calls from customers

  • Resolve customer issues in a timely and consistent manner

  • Manage time and productivity to meet daily individual and team ticket targets 

  • Stay current with knowledge of the internal ticketing system, customer portals, back office databases, Groupon redemption procedures, and specifics around different types of merchant features Previous professional experience in a customer service capacity, preferably in a high volume, transactional environment 

  • Strong written and verbal communication skills


Skills & Qualifications:


  • Respond to emails and chats from our current and future subscribers, ranging from simple usage questions to unique circumstances that come up with a specific offer  

  • Manages email, chats, and calls from customers and resolves customer issues in a timely and consistent manner  Manage time and productivity to meet daily individual and team ticket targets  

  • Stay current with knowledge of the internal ticketing system, customer portals, back office databases, Groupon redemption procedures, and specifics around different types of merchant features  Previous professional experience in a customer service capacity, preferably in a high volume, transactional environment  

  • Strong written and verbal communication skills  Experience in e-commerce or back office environment will be an added advantage  

  • Comfort in a computer-based role for up to 8 hours a day.

  • Ability to work in any shift based on business needs. This might involve permanent night shifts.




More information about this Customer Service Associate Job

Please go through the below FAQs to get all answers related to the given Customer Service Associate job

  1. What are the job requirements to apply for this Customer Service Associate job position?
    • Ans: A candidate must have a minimum of fresher as an Customer Service Associate

  2. What is the qualification for this job?
    • Ans: The candidate can be a Graduate from any of the following: BA, BBA/BBM

  3. What is the hiring Process of this job?
    • Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.

  4. This Customer Service Associate is a work from home job?
    • Ans: No ,its not a Work from Home Job.

  5. How many job vacancies are opening for the Customer Service Associate position?
    • Ans: There are immediate 1 job openings for Customer Service Associate in our Organisation.

Job Particulars

Education BA, BBA/BBM
Who can apply Freshers
Hiring Process Walk - In, Written-test, Face to Face Interview, Telephonic Interview, Group Discussion
Employment TypeFull Time
Job Id1685206
Locality Address Whitefield
Country India

About Company

Groupon provides a global marketplace where people can buy just about anything, anywhere, anytime. We're enabling real-time commerce across an expanding range of categories including local businesses, travel destinations, consumer products, and live or lively events. At the same time, we are providing advertising options and tools that merchants can use to grow and manage their businesses. Culturally, we believe that great people make great companies and that starting with the customer and working backward moves us forward. Community matters to us on an internal, local, and global scale-it's fundamental to our company's growth and to the well-being of the world at large.
Similar Jobs
scroll-icon scroll-icon
Customer Service Associate jobs in US Software Group Pvt. Ltd at Bangalore
US Software Group Pvt. Ltd
location-icon Bangalore
experience-icon Freshers
salary-icon Salary not disclosed
qualification-icon Certificate Course (ITI), Diploma, B.Com, BA, BBA/BBM, BCA, BSc
Posted: 1 months ago
Applied
Apply Now
Customer Service Associate jobs in Synergy Grup Of Companies at Bangalore
Synergy Grup Of Companies
location-icon Bangalore
experience-icon 0 to 3 Years
salary-icon Salary not disclosed
qualification-icon Any Graduate
Posted: 14 days ago
Applied
Apply Now
Desktop Support / L1 and L2 Support / Voice Support jobs in Black And White Business Solutions at Bangalore
Black And White Business Solutions
location-icon Bangalore
experience-icon 0 to 3+ Years
salary-icon Salary not disclosed
qualification-icon Diploma, BA, M.Com, MA, BCA, BE/B.Tech, BSc, MCA, ME/M.Tech, MS, MSc, 12th Pass (HSE)
Posted: 20 days ago
Applied
Apply Now
Customer Support Executive jobs in Right track corporate service at Bangalore
Right track corporate service
location-icon Bangalore
experience-icon Freshers
salary-icon Salary not disclosed
qualification-icon Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, BA, M.Com, MA, BBA/BBM, BCA, MBA/PGDM, BSc, MCA, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Posted: 1 months ago
Applied
Apply Now
Customer Support Executive jobs in Black And White Business Solutions at Hyderabad, Bangalore, Pune
Black And White Business Solutions
location-icon Hyderabad, Bangalore, Pune
experience-icon 1 Years
salary-icon Salary not disclosed
qualification-icon Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, BA, M.Com, MA, BBA/BBM, BCA, MBA/PGDM, BSc, MCA, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Posted: 1 months ago
Applied
Apply Now
Customer Service Executive jobs in Careers Connect at Bangalore
Careers Connect
location-icon Bangalore
experience-icon 0 to 3 Years
salary-icon Salary not disclosed
qualification-icon Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, BA, M.Com, MA, BBA/BBM, BCA, MBA/PGDM, BSc, MCA, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Posted: 1 months ago
Applied
Apply Now
Customer Relationship Manager jobs in Suvision private limited at Delhi, Bangalore
Suvision private limited
location-icon Delhi, Bangalore
experience-icon Freshers
salary-icon Salary not disclosed
qualification-icon Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, BA, M.Com, MA, BBA/BBM, BCA, MBA/PGDM, BSc, MCA, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Posted: 17 days ago
Applied
Apply Now
Customer Care Executive jobs in Lead Training and corporate solutions at Bangalore
Lead Training and corporate solutions
location-icon Bangalore
experience-icon Freshers
salary-icon Salary not disclosed
qualification-icon Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, BA, M.Com, MA, BBA/BBM, BCA, MBA/PGDM, BSc, MCA, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Posted: 20 days ago
Applied
Apply Now
Customer Support jobs in Hi Tech Calibration Services at Chennai
Hi Tech Calibration Services
location-icon Chennai
experience-icon Freshers
salary-icon Salary not disclosed
qualification-icon BA, MA, BFA
Posted: 1 months ago
Applied
Apply Now
IT Client Service Manager jobs in IBM at Bangalore
IBM
location-icon Bangalore
experience-icon 2 to 3+ Years
salary-icon Salary not disclosed
qualification-icon M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, BFA, BSW
Posted: 1 months ago
Applied
Apply Now
Technical Support - Hindi jobs in EWallHost Web Services at Chennai
EWallHost Web Services
location-icon Chennai
experience-icon Freshers
salary-icon Salary not disclosed
qualification-icon Diploma, B.Com, BA(English, Hindi), BCA, BSc, Other Graduate
Posted: 19 days ago
Applied
Apply Now
Customer Support Executive jobs in TARUS at Bangalore
TARUS
location-icon Bangalore
experience-icon Freshers
salary-icon Salary not disclosed
qualification-icon Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, BA, M.Com, MA, BBA/BBM, BCA, MBA/PGDM, BSc, MCA, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Posted: 22 days ago
Applied
Apply Now
Customer Support Executive jobs in US Software Group Pvt. Ltd at Bangalore
US Software Group Pvt. Ltd
location-icon Bangalore
experience-icon Freshers
salary-icon Salary not disclosed
qualification-icon Certificate Course (ITI), Diploma, B.Com, BA, BBA/BBM, BCA, BSc
Posted: 1 months ago
Applied
Apply Now
Relationship Manager jobs in SLPS consulting at Delhi, Bangalore, Mumbai
SLPS consulting
location-icon Delhi, Bangalore, Mumbai
experience-icon Freshers
salary-icon Salary not disclosed
qualification-icon B.Com, BA, BBA/BBM
Posted: 1 months ago
Applied
Apply Now
Relationship Manager jobs in Suvision holding pvt ltd at Bangalore
Suvision holding pvt ltd
location-icon Bangalore
experience-icon Freshers
salary-icon Salary not disclosed
qualification-icon Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, BA, M.Com, MA, BBA/BBM, BCA, MBA/PGDM, BSc, MCA, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Posted: 1 months ago
Applied
Apply Now
International Customer Support jobs in Black And White Business Solutions at Bangalore
Black And White Business Solutions
location-icon Bangalore
experience-icon Freshers
salary-icon Salary not disclosed
qualification-icon Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, BA, M.Com, MA, BBA/BBM, BCA, MBA/PGDM, BSc, MCA, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Posted: 1 months ago
Applied
Apply Now
Customer Support Executive jobs in Transteel Seating Technologies Pvt. Ltd. at Bangalore
Transteel Seating Technologies Pvt. Ltd.
location-icon Bangalore
experience-icon 1 to 2 Years
salary-icon Salary not disclosed
qualification-icon Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, BA, M.Com, MA, BBA/BBM, BCA, MBA/PGDM, BSc, MCA, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Posted: 1 months ago
Applied
Apply Now
Technical Support Voice jobs in DXC Technology India Private Limited at Bangalore
DXC Technology India Private Limited
location-icon Bangalore
experience-icon 0 to 3 Years
salary-icon Salary not disclosed
qualification-icon B.Arch, B.Com, B.Pharm, BA, M.Arch, M.Com, M.Pharm, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, BFA, BSW
Posted: 1 days ago
Applied
Apply Now
Sr Process Associate jobs in Siemens Technology and Services Private Limited at Bangalore
Siemens Technology and Services Private Limited
location-icon Bangalore
experience-icon 2 to 3+ Years
salary-icon Salary not disclosed
qualification-icon Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Posted: 12 days ago
Applied
Apply Now
Customer Service jobs in Imarque Solutions Private Limited at Chennai
Imarque Solutions Private Limited
location-icon Chennai
experience-icon Freshers
salary-icon Salary not disclosed
qualification-icon Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Posted: 12 days ago
Applied
Apply Now
Jobs By Location
Job & career videos
scroll-icon scroll-icon
scroll-icon youtube-img
scroll-icon youtube-img
scroll-icon youtube-img
scroll-icon youtube-img
scroll-icon youtube-img
scroll-icon youtube-img
scroll-icon youtube-img
scroll-icon youtube-img
scroll-icon youtube-img
ARE YOU A FRESHER? REGISTER NOW
Looking for your first Dream Job?
Update Resume
Upload Resume