Customer Service Associate Jobs Opening in JST OUTSOURCING SERVICES PRIVATE LIMITDED at Kurukshetra

1 YEAR MINIMUM CONTRACT

JOB DESCRIPTION

JOB TITLE:- Customer Service Associate

A Customer Service Associate, is responsible for helping customers with questions or concerns regarding company services. Their duties include communicating with customers, over the phone or via email, filling out forms and develop new strategies to solve customer problems.

RESPONSIBILITIES:-

1) Listening to customers’ concerns and handling complaints and returns.

2) Reviewing customer accounts and transactions while resolving issues.

3) Communicating with customers, through email or chat, over the phone.

4) Receiving orders, calculating charges and processing payments.

5) Monitoring customer satisfaction levels.
6) Referring customers to superiors when necessary.

REQUIREMENTTS:-

1) Basic computer knowledge such as MS word, excel, internet surfing, email attic ate.

2) Good communication abilities(English, Hindi, Punjabi, including verbal communication).

3) Good problem-solving and decision-making capabilities.

4) Effective time management, prioritization and multitasking skills.

5) Ability to work in a team setting.

6) In-depth understanding of the company’s services.

1. What are the job requirements to apply for this Customer Service Associate job position?
   
   • Ans: A candidate must have a minimum of fresher as an Customer Service Associate


2. What is the qualification for this job?
   
   • Ans: The candidate can be a Graduate from any of the following: B.Com, BA, BCA
   
   
3. What are the salary requirements for this job?
   
   • Ans: The salary range is between 16000 and 18000 Monthly. The Salary will depend on the interview. This Customer Service Associate is a Full Time in Kurukshetra.
   
   
4. What is the hiring Process of this job?
   
   • Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
   
   
5. This Customer Service Associate is a work from home job?
   • Ans: No ,its not a Work from Home Job.
   
   
6. How many job vacancies are opening for the Customer Service Associate position?
   
   • Ans: There are immediate 1 job openings for Customer Service Associate in our Organisation.