Customer Service Associate Jobs Opening in Sps at Marathahalli, Bangalore

Customer Service Associate

Sps

0 Years

19000 Monthly

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Posted: 19 Mar 25

Job Description

Job Summary:

We are looking for a Customer Service Associate to handle customer inquiries, provide solutions, and ensure excellent service. The ideal candidate should have strong communication skills, problem-solving abilities, and a customer-first approach.

Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer.
Good communication in English
Fluency in Tamil / Malayalam
Plus Two / Graduates

Key Responsibilities:

1. Customer Interaction & Support

Handle inbound and outbound calls, emails, and chat support.
Resolve customer queries, complaints, and concerns effectively.
Assist customers with orders, account details, refunds, and service issues.

2. Product & Service Guidance

Provide accurate information about products, services, and policies.
Assist customers in choosing the right product/service based on their needs.
Ensure high customer satisfaction through professional and friendly communication.

3. Documentation & CRM Management

Maintain customer records, interactions, and service requests in the system.
Follow up with customers to ensure issue resolution and feedback collection.
Generate reports on customer interactions and service improvements.

4. Compliance & Quality Standards

Follow company policies, scripts, and customer service guidelines.
Adhere to data protection and privacy regulations.
Work towards achieving customer satisfaction targets (CSAT) and service level agreements (SLA).

More information about this Customer Service Associate Job

Please go through the below FAQs to get all answers related to the given Customer Service Associate job

What are the job requirements to apply for this Customer Service Associate job position?
- Ans: A candidate must have a minimum of fresher as an Customer Service Associate

What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com, BA, BBA/BBM, BCA, 12th Pass (HSE)
What are the salary requirements for this job?
- Ans: The salary range is between 19000 Monthly. The Salary will depend on the interview. This Customer Service Associate is a Full Time in Bangalore.
What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
This Customer Service Associate is a work from home job?
- Ans: No ,its not a Work from Home Job.
How many job vacancies are opening for the Customer Service Associate position?
- Ans: There are immediate 1 job openings for Customer Service Associate in our Organisation.