Customer Service Associate Jobs Opening in Sps at Marathahalli, Bangalore
Customer Service Associate
Job Description
Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer.
Key Responsibilities:
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Customer Support & Inquiry Handling:
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Assist customers by answering inquiries regarding products, services, orders, policies, and procedures.
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Handle incoming calls, emails, or chat inquiries, providing prompt, courteous, and accurate information.
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Resolve issues in a professional manner, ensuring that the customer's concern is addressed efficiently.
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Issue Resolution & Troubleshooting:
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Investigate and resolve customer complaints, concerns, or technical issues in a timely manner.
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Offer effective solutions to problems and follow up with customers to ensure the resolution meets expectations.
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Maintain a calm and empathetic demeanor, especially when dealing with upset or dissatisfied customers.
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Product and Service Knowledge:
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Stay up-to-date on the company's products, services, and promotions to provide accurate information to customers.
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Offer recommendations based on customer needs, helping to enhance the customer’s experience and satisfaction.
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Provide training or guidance to customers on product usage, troubleshooting, or best practices.
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Customer Retention:
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Build strong relationships with customers through personalized service and attention to detail.
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Engage in customer retention strategies by offering loyalty programs, service upgrades, or assistance with re-ordering.
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Work towards customer satisfaction and loyalty, encouraging repeat business and positive feedback.
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Order Management & Documentation:
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Process customer orders, returns, exchanges, and cancellations in the system accurately.
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Ensure that all relevant customer details are recorded and updated in the company’s customer management system.
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Maintain detailed records of customer interactions, inquiries, and resolutions to ensure proper follow-up and future reference.
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Collaboration with Internal Teams:
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Work with other departments, such as sales, technical support, or logistics, to ensure customers receive prompt and accurate service.
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Report issues or recurring problems to the appropriate team or department for further investigation and resolution.
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Assist in the implementation of new customer service processes or systems as needed.
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Adherence to Company Policies:
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Ensure that all customer service practices comply with company policies, industry regulations, and quality standards.
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Maintain confidentiality of customer data and adhere to data privacy laws and company protocols.
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Performance Metrics & Targets:
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Meet or exceed performance targets, such as call handling time, customer satisfaction ratings, and first-call resolution.
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Regularly report on key performance indicators (KPIs) to management and contribute to improving customer service metrics.
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More information about this Customer Service Associate Job
Please go through the below FAQs to get all answers related to the given Customer Service Associate job
- What are the job requirements to apply for this Customer Service Associate job position?
- Ans: A candidate must have a minimum of fresher as an Customer Service Associate
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: 12th Pass (HSE)
- What are the salary requirements for this job?
- Ans: The salary range is between 19000 Monthly. The Salary will depend on the interview. This Customer Service Associate is a Full Time in Bangalore.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Service Associate is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Service Associate position?
- Ans: There are immediate 1 job openings for Customer Service Associate in our Organisation.
