Customer Service Associate Jobs Opening in Sps at Marathahalli, Bangalore
Customer Service Associate
Job Description
Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer.
Key Responsibilities:
1. Customer Interaction
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Respond to incoming calls, emails, chats, and messages from customers regarding orders, services, and product-related inquiries.
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Provide timely, accurate, and helpful information based on customer needs.
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Handle customer complaints with patience and professionalism, aiming to resolve issues in a timely manner.
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Guide customers through troubleshooting steps, service processes, and product usage as required.
2. Issue Resolution
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Investigate and identify root causes of customer problems and offer appropriate solutions or escalate to relevant departments.
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Follow up on unresolved queries and ensure they are closed within the service level timeline.
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Document all customer interactions, feedback, and resolutions accurately in the CRM system.
3. Product and Service Knowledge
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Maintain a deep understanding of the company’s products, services, policies, and procedures.
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Stay up-to-date with new product launches, updates, and promotional offers.
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Communicate technical or service-related information in a way customers can easily understand.
4. Order and Account Management
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Assist customers with order placement, tracking, cancellations, returns, and refunds.
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Verify and update customer account information such as contact details, preferences, and payment status.
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Coordinate with internal teams like logistics, billing, and technical support to resolve customer issues efficiently.
5. Feedback Collection and Reporting
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Record and report recurring customer issues, suggestions, or complaints to help improve processes and service delivery.
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Participate in quality assurance processes by sharing feedback with peers and supervisors.
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Assist in customer satisfaction surveys and initiatives aimed at improving the customer experience.
More information about this Customer Service Associate Job
Please go through the below FAQs to get all answers related to the given Customer Service Associate job
- What are the job requirements to apply for this Customer Service Associate job position?
- Ans: A candidate must have a minimum of fresher as an Customer Service Associate
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: 12th Pass (HSE)
- What are the salary requirements for this job?
- Ans: The salary range is between 19000 Monthly. The Salary will depend on the interview. This Customer Service Associate is a Full Time in Bangalore.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Service Associate is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Service Associate position?
- Ans: There are immediate 1 job openings for Customer Service Associate in our Organisation.
