Customer Service Associate Jobs Opening in Sutherland Global Services at Kalyan, Seawoods, Thane, Mumbai

Customer Service Associate

Sutherland Global Services

0 Years

16000 - 25000 Monthly

Expired

Posted: 10 Apr 23

Job Description

International Voice Process

Designation: Customer Service Associate (CSA)
Job role: Handle inbound calls of US customers & resolve their queries
Location: Airoli
Shift timings: 24*7 rotational shifts, 2 weekly rotational offs

Pick up or drop provided by the company within the Transport Boundaries -:Kalyan to Thane, Thane to Panvel, Panvel to Kula

Responsibilities:

Manage large amounts of incoming calls
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Analyzing customer needs and recommending products based on those needs.
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer
interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers

Required skills:

Good typing Speed.
Good Communication Skill.
Basic Computer Skills
Discipline, Positive Attitude & Punctuality

More information about this Customer Service Associate Job

Please go through the below FAQs to get all answers related to the given Customer Service Associate job

What are the job requirements to apply for this Customer Service Associate job position?
- Ans: A candidate must have a minimum of fresher as an Customer Service Associate

What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: 12th Pass (HSE), Other Graduate
What are the salary requirements for this job?
- Ans: The salary range is between 16000 and 25000 Monthly. The Salary will depend on the interview. This Customer Service Associate is a Full Time in Mumbai.
What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
This Customer Service Associate is a work from home job?
- Ans: No ,its not a Work from Home Job.
How many job vacancies are opening for the Customer Service Associate position?
- Ans: There are immediate 1 job openings for Customer Service Associate in our Organisation.