Customer Service Associate Jobs Opening in Sutherland Global Services at Kalyan, Seawoods, Thane, Mumbai
Customer Service Associate
Sutherland Global Services
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Posted: 10 Apr 23
Job Description
International Voice Process
Pick up or drop provided by the company within the Transport Boundaries -:Kalyan to Thane, Thane to Panvel, Panvel to Kula
More information about this Customer Service Associate Job
Please go through the below FAQs to get all answers related to the given Customer Service Associate job
- Designation: Customer Service Associate (CSA)
- Job role: Handle inbound calls of US customers & resolve their queries
- Location: Airoli
- Shift timings: 24*7 rotational shifts, 2 weekly rotational offs
Pick up or drop provided by the company within the Transport Boundaries -:Kalyan to Thane, Thane to Panvel, Panvel to Kula
Responsibilities:
- Manage large amounts of incoming calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Analyzing customer needs and recommending products based on those needs.
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer
- interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Required skills:
- Good typing Speed.
- Good Communication Skill.
- Basic Computer Skills
- Discipline, Positive Attitude & Punctuality
More information about this Customer Service Associate Job
Please go through the below FAQs to get all answers related to the given Customer Service Associate job
- What are the job requirements to apply for this Customer Service Associate job position?
- Ans: A candidate must have a minimum of fresher as an Customer Service Associate
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: 12th Pass (HSE), Other Graduate
- What are the salary requirements for this job?
- Ans: The salary range is between 16000 and 25000 Monthly. The Salary will depend on the interview. This Customer Service Associate is a Full Time in Mumbai.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Service Associate is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Service Associate position?
- Ans: There are immediate 1 job openings for Customer Service Associate in our Organisation.
Job Particulars
Education 12th Pass (HSE), Any Graduate, Other Graduate
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id1740949
Job Category Tech Support
Locality Address Kalyan , Seawoods , Thane, Vashi , Vikhroli
State Maharashtra
Country India
About Company
Sutherland Global Services
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