Customer Service Associate Jobs Opening in The National Aviation Academy at Chandrasekharpur, Bhubaneswar
Customer Service Associate
Job Description
Key Responsibilities:
1. Customer Interaction and Support:
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Respond to customer inquiries through multiple channels (phone, email, live chat, in-person) in a professional and courteous manner.
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Provide accurate, valid, and complete information about products, services, policies, and procedures.
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Resolve product or service-related issues by clarifying the customer’s concerns, determining the root cause, and offering the best possible solution.
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Handle customer complaints calmly and empathetically, aiming for first-contact resolution wherever possible.
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Escalate unresolved issues to the appropriate departments or supervisors for prompt follow-up.
2. Order Management and Service Requests:
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Assist customers with order placement, changes, cancellations, refunds, and returns.
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Track and update customers about the status of their orders or service requests.
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Coordinate with internal teams such as logistics, billing, and technical support to ensure timely resolution of customer queries.
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Follow up with customers after resolution to ensure satisfaction.
3. Documentation and Reporting:
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Maintain detailed and accurate records of customer interactions, issues, and resolutions using CRM software or support systems.
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Document recurring problems and customer feedback to help identify trends and improvement opportunities.
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Prepare daily, weekly, or monthly reports summarizing customer service performance and support issues.
4. Product and Process Knowledge:
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Stay up to date with the company’s products, services, pricing, and policy changes.
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Understand company systems and tools to provide quick and accurate assistance.
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Attend product briefings, training sessions, and team meetings as scheduled.
5. Quality and Compliance:
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Follow company procedures, quality standards, and service guidelines to ensure consistent support.
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Maintain a professional demeanor at all times, upholding the company’s reputation and values.
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Comply with data protection and confidentiality policies when handling customer data.
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Meet performance benchmarks such as call handling time, resolution rate, customer satisfaction score (CSAT), and response time.
More information about this Customer Service Associate Job
Please go through the below FAQs to get all answers related to the given Customer Service Associate job
- What are the job requirements to apply for this Customer Service Associate job position?
- Ans: A candidate must have a minimum of fresher as an Customer Service Associate
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: BA, Other Graduate
- What are the salary requirements for this job?
- Ans: The salary range is between 18000 and 26000 Monthly. The Salary will depend on the interview. This Customer Service Associate is a Full Time in Bhubaneswar.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Service Associate is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Service Associate position?
- Ans: There are immediate 1 job openings for Customer Service Associate in our Organisation.
Job Particulars
About Company
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Freshers 
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B.Com, BBA/BBM, BSc
Bhubaneswar
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Salary not disclosed
B.Com, BBA/BBM, BSc
Bhubaneswar
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Salary not disclosed
B.Com, BBA/BBM, BSc
Bhubaneswar
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Bhubaneswar
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Bhubaneswar
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc 
