Customer Service Associate Jobs Opening in Xperience Services at Whitefield, Bangalore

Customer Service Associate

Xperience Services

0 Years

14233 Monthly

Expired

Posted: 08 Apr 22

Job Description

Designation: Customer Service Associate

1. Taking/Handling Inbound Customer calls, Outbound calls, Emails
2. Listening to and understanding the customer’s requirements

3. Provide product/service details & benefits to Customers
4. Providing end to end solutions to the customer
5. Asking the correct questions – probing and prompting the customer wherever required
6. Timely and accurately capturing of all the information given by the customer
7. Timely follow up as per Escalation matrix till closure
8. Staying current with knowledge of products/ processes & services
9. Ensure full adherence to all the quality parameters and SOP
10. Cooperate with other Team members, SMEs and Team Leaders.
11. Ensure 100% adherence to schedule
12. Escalating the call to the team leader/manager, wherever desirable
13. Handling irate/demanding customers where necessary, in a tactical manner

Candidates must be a graduate.

Candidates may have one or multiple South Indian languages along with English.

Candidates must be less than 30 years.

Pay Scale: Rs.14233

No.of Posts: 30