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Customer service Association Jobs in Visakhapatnam - Softenant Technologies

Customer service Association
Softenant Technologies
Softenant Technologies
Last Date 24 Nov 2017

Softenant Technologies - Job Details

Date of posting: 25 Sep 17

Responsibilities: 

  • The CSA is responsible for the overall management, servicing and profitability of assigned client accounts and is responsible for organizing, managing, coordinating, controlling and communicating activities of the account to invested parties. 
  • The CSA functions as account head and as liaison between the client and the company.
  • Serve as the primary point of contact for the clients and promptly respond to all client inquiries.
  • Publish Daily, Weekly and Monthly production reports for their assigned clients.
  • Timely and prompt response to all the client/management queries.
  • Liaise with the coding team as necessary to address client needs and monitor client transaction processing.
  • Constantly monitors and analyzes assigned client accounts in order to assure accurate and successful processing.
  • Identifies potential problems with client accounts before they occur and works to eliminate future occurrences. Works to correct problems that do occur and to prevent them from recurring in the future.
  • Develop and maintain knowledge of client credentialing and fee schedules.
  • Generate and submit invoices and consultant reports for invoicing of clients and consultant pay.
  • Review and if necessary correct all client weekly invoice reports as per the requirements from the finance team.
  • Constantly check and review if there are any changes/modifications that are to be done to the account protocols for all the assigned clients and instruct the Production coordinators to make changes accordingly.
  • Update Production Management Toolkit with the Client Attributes and Consultant schedules on a regular basis.
  • Uphold company compliance policies and HIPAA compliance rules.
  • Checking and submitting weekly and monthly invoices to the finance team for billing.
  • Reconciliation of invoices as per the requirements from the finance team.
  • Assist in the recruiting, testing, processing and training of new staff/consultants.
  • Periodically contact clients to assess client satisfaction and opportunities for potential growth.
  • Maintain and update client and staff/consultants’ information in applicable database(s). 
  • Responsible for monitoring and increasing client revenue and meeting/exceeding revenue goals.
  • Updating the daily, weekly revenue and identifying any issues related to the client, preparing action plan and working with the Account leads in accomplishing these plans.
  • Monitor and maintain unbilled data for required clients and ensure all the appropriate cases are being cleared on a daily basis.

Hiring Process : Face to Face Interview

About Softenant Technologies

Softenant Technologies is a job provider network for Fresher and Experienced. We are exclusively targeted towards entry level/experience hiring and provide expert staffing solutions by offering clients access to right talent spanning across industries such as Information Technology, Finance and Accounting etc.
This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
Customer Support Executive
M.Com, BBA/BBM, 10th Pass (SSC), BSc, BCA...
BPO, Inbound Calling, Outbound Sales , Voice Support

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Softenant Technologies recruiting Customer service Association fresher’s in Visakhapatnam. The Softenant Technologies vacancies for Customer service Association is filled through Face to Face Interview etc.
Softenant Technologies jobs for fresher’s are very common in nature as the company recruits a lot of fresher’s every year based on the skills . The candidates with M.Com, BBA/BBM, MA, BSc, BCA, MBA/PGDM, BSW, BEd, MEd, BFA, PG Diploma, MSc, M Phil / Ph.D, B.Com, MCA are selected to full fill the vacancies in Customer Service / Tech Support job field. The fresher’s applying for Customer service Association should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to Softenant Technologies recruitment, fresher’s are mostly chosen for the department Customer Service / Tech Support. To learn more about the current jobs and other details, it is better to go through official site of Softenant Technologies and Freshersworld. The Freshersworld is a leading employment portal that researches the official site of Softenant Technologies and provides details about the current vacancies, the application process, selection process, test details, important dates and other information.