Customer Service -Chat Process Jobs Opening in Black And White Business Solutions at Bommanahalli, BTM, Koramangala, Bangalore

• Responsible to provide excellent customer service, solving questions and complaints related to order status, Inventory, Billing related queries, through web-chat and email based communication tools.
• Contacts can be from customers and/or shoppers
• Responsible to save customers from deactivating the subscription of services & respond to other types of inquires
• Responsible to receive high volume of incoming Chat conversations and responds to inquires in a manner which meets quality and performance standards
• Respond to customer complaints in a professional manner; attempt to resolve complaints successfully in accordance with established guidelines
• Responsible to document customer transactions accurately in the appropriate systems
• Coordinate with the co-workers, lead persons and other departments as appropriate

Candidate Profile

• A graduate degree with 1 years experience in an BPO company for Voice or Non Voice for Customer Support can apply.

Preferred Skills/Abilities/Exposure:

• Preferred candidates with understanding on Ecommerce websites
• Should possess effective written communication skills and comprehension skills
• Excellent Typing Speed: (At least 30 wpm)
• Excellent interpersonal, intrapersonal skills, team player
• Willing to work in Night Shifts (24/7)
• Should work from Office during Training (90 Days)

1. What are the job requirements to apply for this Customer Service -Chat Process job position?
   
   • Ans: A candidate must have a minimum of 1 year experience as an Customer Service -Chat Process


2. What is the qualification for this job?
   
   • Ans: The candidate can be a Graduate from any of the following: B.Com, BBA/BBM, BCA, BEd, BSc, BFA, BSW
   
   
3. What is the hiring Process of this job?
   
   • Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
   
   
4. This Customer Service -Chat Process is a work from home job?
   • Ans: No ,its not a Work from Home Job.
   
   
5. How many job vacancies are opening for the Customer Service -Chat Process position?
   
   • Ans: There are immediate 1 job openings for Customer Service -Chat Process in our Organisation.