Customer Service Coordinator Jobs Opening in AVI Consulting LLP at JP Nagar, Bangalore

Lady customer service coordinator

·         Maintain CRM with internal/existing and new clients.

·         Serving as the first point of contact for customers seeking technical assistance over the phone or email.

·         Determining the best solution based on the issue and details provided by customers based on the internal discussion with in house technical team.

·         Attending the customer calls and queries, solving problems on the primary level through telephone.

·         Accepting calls, logging the calls, assigning the calls to the respective support engineer.

·         Preparing daily, monthly call reports.

·         Ticketing & Follow up with vendors for pending calls and the spare parts required.

·         Coordinate and maintain a log sheet of request activities of the Help Desk, be able to prioritize service requests according to importance, i.e., emergency, immediate, high priority, general.

·         Responds to requests logged via help desk applications.

·         Tracks all problems until they get resolved.

·         Routine Helpdesk tasks such as Warranty checks, payment follow-ups, managing ticketing tool.

·         Timely reporting to IT Services Head.

Acting as a point of contact to support service users and customers reporting issues.

1. What are the job requirements to apply for this Customer service coordinator job position?
   
   • Ans: A candidate must have a minimum of fresher as an Customer service coordinator


2. What is the qualification for this job?
   
   • Ans: The candidate can be a Graduate from any of the following: Diploma, M Phil / Ph.D, B.Com, BA, M.Com, MA, BBA/BBM, BCA, MBA/PGDM, BSc, MCA, MSc, PG Diploma, BFA, 12th Pass (HSE), BSW
   
   
3. What are the salary requirements for this job?
   
   • Ans: The salary range is between 12000 and 15000 Monthly. The Salary will depend on the interview. This Customer service coordinator is a Full Time in Bangalore.
   
   
4. What is the hiring Process of this job?
   
   • Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
   
   
5. This Customer service coordinator is a work from home job?
   • Ans: No ,its not a Work from Home Job.
   
   
6. How many job vacancies are opening for the Customer service coordinator position?
   
   • Ans: There are immediate 1 job openings for Customer service coordinator in our Organisation.